Why are my REQ creating TASK with duplicate information?

tcotton
Giga Expert

when submitting a catalog request a Requested Item (REQ) and Catalog Task(TASK) is created.   I don't need a task created. How can I prevent this or what did I do wrong?

11 REPLIES 11

tcotton
Giga Expert

so if I remove "Catalog Task" it will only create an RITM?


That is correct.


But what do I place to stop it from automatically closing?


It really depends on your fulfillment process which is not clear in the screenshot you posted.   If your fulfillers are clicking a close button or changing the state manually to Closed Complete, then put a wait for condition of state = close complete before the End activity.   Then the workflow will be in a holding pattern until that condition is met.


ok that worked. If I need to auto assign to a person/Group do I create a business rule or can I do that from within the workflow?