Why are my REQ creating TASK with duplicate information?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-05-2017 11:57 AM
when submitting a catalog request a Requested Item (REQ) and Catalog Task(TASK) is created. I don't need a task created. How can I prevent this or what did I do wrong?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-05-2017 12:53 PM
so if I remove "Catalog Task" it will only create an RITM?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-05-2017 12:56 PM
That is correct.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-05-2017 12:59 PM
But what do I place to stop it from automatically closing?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-05-2017 01:02 PM
It really depends on your fulfillment process which is not clear in the screenshot you posted. If your fulfillers are clicking a close button or changing the state manually to Closed Complete, then put a wait for condition of state = close complete before the End activity. Then the workflow will be in a holding pattern until that condition is met.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-05-2017 01:11 PM
ok that worked. If I need to auto assign to a person/Group do I create a business rule or can I do that from within the workflow?