Workflow, how to process all parallel TASK in workflow if one TASK is Closed Skipped/Incomplete.

dyc
Tera Contributor

In Catalog Item workflow, I need to process a number of parallel task, even if one or two task are Completed "Skipped/Incomplete"... without cancelling other task or closing request.

 

To start, I copied some one else workflow & added a number of parallel task.  If I complete one Task as Skipped or Incomplete, something cancels all remaining OPEN TASK, and Cancel/Closed the RITM record.  I need workflow to process all the task regardless, if the task is not successful.

 

 

 

6 REPLIES 6

Dhianan
Tera Expert

I assume there is a business rule is running when a sc_task is skipped or Incomplete, which cancels the RITM and all the open tasks. Did you enable debug on the business rules ?

Mark Roethof
Tera Patron
Tera Patron

Hi there,

Consider adding to your workflow a Branch and a Join utility. Quick example:

find_real_file.png

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Shamma Negi
Kilo Sage
Kilo Sage

Hi Dyc,

 

Check below options:

 

Start Peer Tasks - Business Rule - Which updates the RITM state values based on the task states.

Also check the workflow "Wait for condition" and "Set Values" it should be checking if one task gets closed incomplete then it cancel others as well.

Check both the things. Above mentioned BR and Workflow.

 

Regards,

Shamma

Regards,Shamma Negi

Jace Benson
Mega Sage

Because no one likes to download an attachment... Here's the image from your word doc;

find_real_file.png

 

Additionally...

Mark Ragavan is right;

Just follow a WF where you follow something like this;