Workflow, how to process all parallel TASK in workflow if one TASK is Closed Skipped/Incomplete.
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06-19-2019 10:52 AM
In Catalog Item workflow, I need to process a number of parallel task, even if one or two task are Completed "Skipped/Incomplete"... without cancelling other task or closing request.
To start, I copied some one else workflow & added a number of parallel task. If I complete one Task as Skipped or Incomplete, something cancels all remaining OPEN TASK, and Cancel/Closed the RITM record. I need workflow to process all the task regardless, if the task is not successful.
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06-21-2019 12:48 AM
I assume there is a business rule is running when a sc_task is skipped or Incomplete, which cancels the RITM and all the open tasks. Did you enable debug on the business rules ?

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06-21-2019 01:02 AM
Hi there,
Consider adding to your workflow a Branch and a Join utility. Quick example:
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
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Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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06-21-2019 06:54 AM
Hi Dyc,
Check below options:
Start Peer Tasks - Business Rule - Which updates the RITM state values based on the task states.
Also check the workflow "Wait for condition" and "Set Values" it should be checking if one task gets closed incomplete then it cancel others as well.
Check both the things. Above mentioned BR and Workflow.
Regards,
Shamma

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06-21-2019 02:46 PM