Add / Edit / New button doesn't show on incident Affected CIs in SOW

Yanping Guo1
Tera Contributor

‎03-21-2024 08:10 PM

In the platform, Edit button is on the Affected List. we can add affected CI to the incident. 

But Add / New button doesn't show on the incident Affected CIs in SOW. 

How to add "Add / Edit / New" button on the incident Affected CIs in SOW. The other related records have New button, Ex: Task SLA, Child Incidents...

 

Thanks

 

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Tai Vu
Kilo Patron
Kilo Patron

‎03-21-2024 09:56 PM

Hi @Yanping Guo1 

Those are Declarative Actions, it depends on their conditions. You can find them below.

Button: Add

URL: https://<instance_name>.service-now.com/sys_declarative_action_assignment.do?sys_id=fe3d9a487331301045216238edf6a7ff

Timi_0-1711083362813.png

 

Button: Remove ({{count}})

URL: https://<instance_name>.service-now.com/sys_declarative_action_assignment.do?sys_id=702ede887371301045216238edf6a7d3&

Timi_1-1711083386618.png

 

Cheers,

Tai Vu

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Yanping Guo1
Tera Contributor

‎03-22-2024 06:10 AM

YanpingGuo1_0-1711112807280.png

Tai,

Thank you so much for your help. The "Add" Button is display now. 

Have you see this issue? When clicking "Add", above screen shows for a few seconds and then display CIs list?

Thanks!

 

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