Hi all, A user can create a Knowledge article from an Incident using the out-of-the-box “Create Knowledge” UI Action.The default Knowledge Base should be set to IT Knowledge automatically.I have already set the property glide.knowman.task_kb to the s...
Hi Team, we have created a menu option for agents to directly open Inbox on SOW, but it opening in collapse mode without showing Status options :If we click on Inbox, then it get expanded and show status. Could you please help in understanding how we...
Thank you to all who look at this question and help me get the configuration change that I need. What I am trying to do is add a customer change overview card in this case named " Business Risk and Impact Info" with a info field on it, into the the "...
Hi Team,We are using jQuery in a client script to add choices to a string-type field. However, this script is not working in Workspace.Our setup is designed to support multiple customers. One customer requires a string field, while another needs pred...
Hi, Am trying to implement a feature where user should select file type (screen shot, report etc) before attaching any file in workspace, The goal is to tag this file type to the corresponding attachment record, so it can be referenced later. My idea...
Hello Community, I am new to the workspace and would like to add a "Reopen" button to the existing MDM form when the state is set to "Resolved." This functionality was previously available in the standard UI, and I would like to replicate it in the M...
Greetings fellow developers. After reading through a number of SNOW Product Docs (e.g., Set up a dynamic filter for Agent assist Set up Agent Assist) as well as a post from a Daniel R2 (How to add a dynamic filter on agent assist to display knowle...
currently facing an issue with the Elasticsearch integration via Integration Launchpad in our ServiceNow instance. Despite configuring the polling interval correctly in the integration settings, it appears that the polling is either not occurring at ...
HiI need to setup an On Call schedule to a Group in Servicenow using the Service Operations WorkspaceI need the rotation of primary on call agent to Happen on Mondays AT 09:00:00 AM - How can I achieve it ?As per what I tried, the only way to make it...
Hi everyone! I’m currently facing an issue with a Declarative Action (also tested as a UI Action) that works perfectly in the standard UI (UI16) but does not execute correctly in Service Operations Workspace (SOW).Here’s the situation:The action is ...
I have a requirement where I want to make the LIST NAV component to be collapsed upon opening instead of expnded view, Currently it is opening expanded or collapsed if collpsed earlier manually?Currently It opens as shown Below: It Should open as sho...
Hi Community,I'm facing an issue where the checklist is visible in UI116 but not showing up in the Service Operations Workspace. I've already added the checklist formatter in the native view and confirmed it's working there. However, in the workspace...
Hi,I'm trying to replicate a workspace similar to the "Service Operation Workspace", but I'm unsure how to create a Widget Data Grid that can display and reflect data from the Donut Chart (as seen in the picture). Is there a specific component for th...
Hi Guys,I need to remove the IT Agent Dashboard as a default in SOW and I need to replace it with something else.I migrated 2 of our dashboards to Platform Analytics and made them visible in SOW. I can see them listed, however, it takes so much time...
Hi all, In SOW when we have many alert to display (we use addInfoMessage). Alerts are grouped and hidden by default :Is there a way to change the default value and pass it to show ?Is there a way to configure the number of alerts to display before hi...
