Live Chat - Remove Policy articles from the KB search within the chat Policy articles should not be searchable within the Live Chat /search-KB quick action or anywhere within SOW or AW.Articles that are INCLUDED for the /search-kb action: kb_knowled...
I have a client that currently uses xMatters for their On Call. Can this be used instead of the ServiceNow On Call application? Will it populate the Schedule calendar and Experts On Call? They are on the Zurich release.
OverviewWhen working with Platform Analytics dashboards inside Service Operations Workspace (SOW), a common requirement is to:Redirect users to the record form when a row is clickedRedirect users to a filtered list view when the “View All” button is ...
Hi Everyone, I’m seeing an issue in Service Operations Workspace (IMS) related to the Create Incident button. After I save an Interaction record, the Create Incident button becomes grayed out, as if it’s disabled. However, it is still clickable and w...
Hi All, does anyone know how to get control of the top level tabs in Workspace? We are looking to style the "selected" tab but cannot find where we can touch this.Thanks, Jim
Hi Everyone, I’m seeing an issue in Service Operations Workspace (IMS) related to the Create Incident button. After I save an Interaction record, the Create Incident button becomes grayed out. However, it is still clickable and works normally—it open...
Hi i am facing this issue when all users including admin open RITM & catalog task in SOW - 'Read operation on table 'sn_hr_core_case' from scope 'Global' was denied. The application 'Global' must declare a cross scope access privilege. Please contac...
Issue: Work Notes Not Visible in Compose Section of SOWI recently ran into a situation where Work Notes on RITMs weren’t showing up in the Compose section of SOW. At first, I suspected ACL or UI issues, but the root cause was much simpler: the field...
OverviewIn ServiceNow, it’s common to integrate with external tools such as monitoring dashboards, reporting platforms, or automation systems. A frequent requirement is to open these tools directly from a record, passing contextual data like Incident...
Hi all, I'm currently trying to understand where (if anywhere) the new style of related record list view can be configured, it mirrors what is now shown on list view within Service Operations Workspace however unlike standard lists which can be confi...
Hi Team,I want to understand the feasibility to expand/collapse the error message created by g_form.addErrorMessage() method on configurable workspace. 1. I want to disable the "X" mark (dismiss alert) icon for users, such that the error message will...
Edit:With the newest version of SOW, all of what I wrote is no longer true.Approvals work in SOW the same way they work in classic UI Hello everyone, we're facing an issue with the SOW and I just want to ensure that I'm not missing something importan...
I am on GCC (government) instances. I have upgraded most of my plugins I want to continue to use in my all instances. I am having trouble updating one in particular in Production: Service Operations Workspace ITOM Apps. I have all the dependences ...
Need to add checkbox custom field in shift creation form in Service Operation Workspace.The one which are highlighted in red there needs to add custom field, How to configure this in sow.
In the Agent Workspace, when using search the results opened in a new workspace tab. This allowed the user to switch between tabs, quickly open new tickets or review the existing ones. The search results in Service Operations Workspace now open over ...
