Is it possible to update the default filter in CSM workspace
Hi Everyone,Is it possible to change the default filter in CSM workspace and if it is possible in there any documentation or instruction on how we can change it. Thanks in advance
Forum Posts
Need table header in the SOW remains locked at the top for service desk analyst
The table header in the SOW remains locked at the top for the Admin role even after scrolling, but it doesn’t work for the ITIL role.Requesting assistance to make the header stay locked at the top for both Admin and ITIL roles. Thank you.
SOW & Field Recommendations - Assignment Group Recommendations
I am working on building out or Predictive Intelligence and Recommendations settings to provide recommendations for our agents when using the Service Operations Workspace and working INC's. We are getting recommendations when they meet our thresholds...
Resolved! Add Filter to Associate Record Modal in Service Operations Workspace
We have recently began utilizing Service Operations Workspace and one of our pain points is the slowness that occurs when using the Associate Record action. When selecting the Associate Record action, a modal is shown that allows you to search for re...
service operation workspace.
I want to allow all user to be able to create problem and to view the problem button except member of 'SD_SVCDESK_ALL', but this seem to be blocking everyone from using the button. "label": {"translatable": true,"message": "New Problem"},"routeInfo":...
Yokohama Missing information Button in SOW
Hello, Recently upgraded to Yokohama and it was discovered that when working a catalog task in SOW that a reference I is missing. We are using a field called Requested for which pulls and references the sys_user table but for this field it is missi...
Need "Assign to me" ability for catalog tasks in Service operations workspace
Hello,I have a requirement to add ability to "Assign to me" button for the “Catalog tasks > Assigned to your groups” list in SOW, the way it is there for Incidents in SOW.Could someone please help me to know from where exactly these buttons are confi...
Resolved! Attachment in SOW causing Polaris theme to change
Hey all, Have any of you noticed that if you are using the Polaris dark theme in SOW and click the attachment paperclip on the far right of the screen that the theme automatically switches to the Polaris light theme? Anyone know how to fix this glitc...
Hyperlink text colour is wrong in workspace lists
The instance was recently updated to the Zurich release, and after the update we noticed that the hyperlink text colour for reference fields was different ONLY in workspace lists. It turned out gray instead of the usual light blue - when you hover o...
Resolved! onchange client scripts not working in service operation workspace but it is working in classic Ui
I had created two on change client scripts on incident table.the requirement is:case1: when initially creating incident if the business service is field services the assignment group should not auto populatecase2: when the business service is other t...
How to Move Changes Made in SOW to Another Instance
Hi everyone,I'm working on a ServiceNow project and have made some changes in the SOW in one instance. I would like to move or migrate these changes to another instance.Can someone please guide me on the best approach to do thiswhat changes are captu...
Specific catalog items are not visible while try to request them through an interaction from SOW
Hi All,Catalog items under 'Employee Services' category are not getting shown up in service operations workspace when tried to create a request from an interaction. I observed 'Employee Services' category it self not showing up in catalog category bu...
Workspace does not display the choice hint within the incident Category dropdown
According to View choice list definitions "Note: When field type is set to List (Glide List) the hint won't display."It displays just fine in the 'platform' view, but not within the Workspace. The attached screenshot provides and example of how it ...
Issue after upgrading to Yokohama – "Welcome Settings" page no longer visible in UI Builder
Hi everyone,After upgrading my PDI to the Yokohama release, I noticed that the "Welcome Settings" page for my workspace is no longer visible in UI Builder. Before the upgrade, I was able to view and edit this welcome page normally as part of my work...
Resolved! SOW: How change label of button and title in Retire confirmation dialog on a knowledge article?
Hi,If I'm in SOW, on the page of a published knowledge article, I can click the Retire button. That brings up a confirmation modal, with a title of "Retire Confirmation" and a button labeled "Retire". How can I change the text of that title and th...
