How to add a custom icon in SOW
Hello,I have to make a custom icon in SOW and when that clicks then agile board list should be visible, Does anyone has any idea how can i achieve this.Thank you!
Forum Posts
In SOW when create request from interaction catalog variable values are not being saved?
when i go to service operations workspace and create a catalog request, the request submits but when ope the request the field values are all empty. Works fine creating request from portal but not from SOW-Interaction. Also i have admin role
Dynamic filtering of Choice field values in SOW list edit based on Catalog Item
I have a requirement where the values available in the Pending Reason choice field should vary based on the associated Catalog Item.For example:Employee Offboarding → Awaiting Equipment ReturnEmployee Onboarding → Awaiting Join DateOther Catalog Ite...
Resolved! Attaching a Knowledge Article to Work notes rather than Comments
I am trying to change the Attach article mapping for SOW for Incidents. I have gone into Contextual Search > Table Configuration > Incident. I have gone into all of the following highlighted records and updated the Attach note field to "work_notes". ...
Walk-up Experience Audio Notification
Hi All,I am configuring our Walk-up Experience audio notification, however upon testing we noticed that the audio notification is being played twice when the user entered the queue and when they are in "Now serving" or when the interaction has been a...
Workspace Modals in ServiceNow — Building a Native Agent Scheduling Experience
The Problem We Were SolvingOur field operations team manages hundreds of agent site visits every week. Each visit is logged as a scheduled engagement in our custom Field Engagement application on ServiceNow. When an agent becomes unavailable, or a cl...
not able to see the "Available" option.
I am facing an issue. I referred to the document for the new feature and followed all the steps mentioned in it. However, I am not able to see the "Available" option.If there are any additional steps required to make this option visible or selectable...
Resolved! Default Lists not showing for non admins
Good afternoon, We are currently carrying out regression testing for the Australia release in a sub-production instance, and the default lists are not appearing for non-admin users. The message shown is: “One or more property values are invalid.” I h...
HI
Hi All, Do you guys know how to activete the KPI's so the data can be collected and displayed on the IT Agent Dashboard? The IT Agent dashboard doesn't show anything right now.
Display Interaction → Case → Request → RITM hierarchy as a tree on all 4 record pages in UI Builder
RequirementIn a custom CSM workspace I want a tree view in the side panel of each record page showing the full hierarchy: Tables / relations:Interaction: u_interactionTableCase: u_caseTable→ u_interaction references InteractionRequest: sc_request ...
Can we control the visibilty of individual data visualization reports within a workspace?
I want to add 2 reports to the 'Overview' (default) dashboard of Service Operation Workspace, now the dashboard is shared with the itil role, so who all have access to the dashboard are able to view my new reports as well, I have set the sharing opti...
Redirect to "Details" tab instead of "overreview" tab for incident in Service Operations Workspace.
Hi Team,I have a requirement regarding the SOW module. When a record is opened in SOW, it should automatically redirect to the “Details” tab instead of the “Overview” tab. All other functionality should remain unchanged.Could you please assist with i...
UI Builder: Rename "Activity Stream Compose" tabs (Work notes / Comments / Email)
Is there a way to rename the Work notes / Comments / Email labels in the activity_stream_compose component from UI Builder? (from System UI > Messages, it is possible to change the “Email” label, but this approach is too aggressive since it changes t...
How to reorder Email Client Compose toolbar buttons
By modifying the glide.ui.html.editor.toolbar property, we can reorder the toolbar header options of HTML fields. How can we do the same (reorder toolbar buttons) for the Email client in the Compose section?It looks like the relevant setting would be...
SOW Homepage with Dashboard Component issues
I have a PDI to test and confirm some proof-of-concepts for a client.PDI is Zurich to be close to the Client's current version. I am attempting to create a homepage variant in the SOW experience, which loads a dashboard with some visualisations. I c...
