Add new filters to Service Operations Workspace Landing Page
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11-06-2023 01:19 AM
Hello,
Is it possible to perform the following in Service Operations Workspace:
1. Change the order of the filters: Your work and Your team's work - so that Your team's work will be displayed first as default for a specific landing page? This should be applicable only for the L2 Landing Page, for L1 Landing Page the filters should be as out of the box (first should be displayed Your work and second Your team's work)
2. Is possible that besides the existing filters: Your work and Your team's work for L2 Landing Page only, to have extra filters that will be dynamically displayed based on the logged in user: if user is part of a specific group type (example is part of 3 Support groups), to have those groups listed as filters below Your team's work and Your work?
Thank you,
Alina
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09-05-2024 05:08 AM
There is a script that controls this SowIncidentLandingPageUtilsSNC. One issue with it is that it is read only, so making changes directly to it is not possible.
We had a similar requirement, along with adding a bunch of other stuff. So we made a copy of it.
(Standard disclaimer: This means that you will not get all the new stuff on upgrades and you will need to review this record when upgrading to make sure you are not missing out on new features)
If you flip the order around as shown above they will switch order on the screen (see below). You can even specify the defaultSelected.
It is also possible to add additional dropdown values.
Note: Adding new choice(s), you will need to make additional changes in the script to do something with it. As you can see from the code snippet from the script below, there is an if statement that does something different based on the choice selected. You will need to look for places like this and add code to handle your new choice.
I hope this helps or gives you some ideas.
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09-05-2024 10:35 AM
Hi @Alina-Maria_S ,
You may use below document that has detailed steps on how to customize landing page
Please mark it helpful if it answers your query.
Thanks,
Haseeb Ahmed