When viewing incidents in Service Operations Workspace, and typing KB numbers into the global search bar at the top right, it is not consistently displaying the results the same way. Sometimes it takes me to the specific version (appears like the dra...
Scenario 1:When opening an Interaction record and clicking the "Associate Record" UI action, all Incidents are displayed in the pop-up window by default to all users except one group/user(e.g.Abel Tuter) Scenario 2:When opening an Interaction record ...
Hi Guys, Is there a way to set default Quick links in the Service Operations Workspace for all users? Thank you in advance.
My customer has asked me to make these dates editable: These are in SOW, Teams, Schedule, Edit Schedule, Members, then click the pen on the rotation: I'm clear there's a reason they're not editable there, but I need to tell my customer how these da...
Hi everyone,I’m currently working with the Service Operation Workspace (SOW) in ServiceNow, specifically on the /now/sow/home page. However, I’m encountering an issue where the workspace displays the message: No content to display(But there should b...
SOWで新規タブで表示する宛先リンクを指定したいのですが、以下のスクリプトを使用しています。`route` を何に書き換えたらよいのかわからないため、助けていただけると幸いです。また、他に方法があれば教えてください。 /*** @Param {params} params* @Param {api} params.api* @Param {any} params.event* @Param {any} params.imports*/function evaluateEvent({api, ev...
How do I edit the widgets that are OOB on the SOW?
How can I redirect the SOW landing page to users in the Service Centre - L1 group?
Hello Community,We have recently migrated from classic to advance risk. For existing dashboards, I am trying to modify the report fields from old to new fields (as per relevant table). However, the heatmap shows empty details. As I am trying to confi...
Hello, In SOW, when I open the knowledge articles, I see the article read length information and Reviewed By user information. Please let me know how can we hide these two details on the knowledge articles in Service Operation Workspace.
What is the service now TO DO function? What module is used to implement it? Can the workspace calendar implement it?
DISCUSS BUTTON IS MISSING in incident form After Xanadu Upgrade i need to add discuss button in incident form
How can I insert a RITM record ,REQ Record into the "Related Tasks" related list of an Interaction record? There is a "Create Request" button on the Interaction record, and upon clicking that button, a list of items to request is displayed. Currentl...
Hi everyone!I had written an onLoad client script for an incident form (specifically the Security Incident Response form, but I don't think that matters)-where the script removes some choices in a dropdown field depending on the value of another fiel...
現在、SOWのトップページにボタンを作成し、クリックするとメール送信を行う仕組みを作りたいと考えています。しかし、イベントハンドラーに直接メール送信をするものが見当たらず、レコードを更新して通知のトリガーにしようと試みましたが、レコードを更新するイベントハンドラーも見つかりませんでした。このような仕組みを実現するための方法について、どなたかご教示いただけないでしょうか？具体的には以下の点で悩んでいます：ボタンをクリックした際にメール送信を行う方法レコードを更新して通知をトリガーする方法ご経験や知...
