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On-Call Schedules Contact card

Does anyone know if it's possible to change what fields get shown for the On-call profile card when you click on an On-call calendar profile?  It's currently only bringing up the phone and I want to add the mobile phone field. Thanks,Victor

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Victor43 by Tera Contributor
  • 344 Views
  • 1 replies
  • 0 helpfuls

Unable to hide 'Cause' section

Hi Team, I'm trying to hide the cause section which is available on the incident overview page of the service operation workspace.and I tried creating a UI policy on Global Scope app and Incident Management for SOW scope as well. But it doesnt seem t...

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JohnnySnow by Kilo Sage
  • 1188 Views
  • 11 replies
  • 0 helpfuls

Resolved! UI Builder: Tab title in SOW

Currently when you open a ticket in the SOW, the ticket is opened in a new tab. Can anyone tell me which page or variant this is? The title of the tab is the ticket number that we've opened. I'm not sure if this is something that can be changed.

Options when Reassigning Cases

My team and I are looking for advice/guidance/thoughts on reassigning cases and having the agent select a reason for reassigning the case. BackgroundOur group works in HR and we are the Tier 1 support for an "Ask a Question to HR" request, which is m...

Madelin D by Tera Contributor
  • 776 Views
  • 4 replies
  • 0 helpfuls

Configure upcoming tasks on SOW

Currently this shows up for tasks that have a due date selected. I was wondering if it would be possible to configure it so that tasks created in the visual task board would also show up as they have a due data field on it already.

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joshmorris by Tera Guru
  • 516 Views
  • 3 replies
  • 1 helpfuls

Suppress Info/Alert Banner

Does anyone know how to hide or suppress the alert banner in Workspace from appearing? I'm using SOW as an example, but in practice, I have a configurable workspace with a list component.  The use case is the same in both. I select a record and make ...