Agent assist recommendations not showing

[KaraBia]

Hey,

Agent assist work perfectly but can't get recommendations up even with OOB-features in Incident-table. Creating new incidents produces error "applyPredictionForSolution(gr, solution) " out of the box.

[mattlloyd · Accepted solution]

Hi KaraBia,

Please create a ServiceNow support case as support or the product team might need to request permissions to troubleshoot on your instance.