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Agent assist recommendations not showing

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KaraBia
Tera Contributor

‎09-09-2024 12:47 AM

Hey,

Agent assist work perfectly but can't get recommendations up even with OOB-features in Incident-table. Creating new incidents produces error "applyPredictionForSolution(gr, solution) " out of the box.

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mattlloyd
ServiceNow Employee
ServiceNow Employee

‎09-09-2024 04:03 AM

Hi KaraBia,

Please create a ServiceNow support case as support or the product team might need to request permissions to troubleshoot on your instance.

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mattlloyd
ServiceNow Employee
ServiceNow Employee

‎09-09-2024 04:03 AM

Hi KaraBia,

Please create a ServiceNow support case as support or the product team might need to request permissions to troubleshoot on your instance.

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