How to hide the UI Action in the SOW Split Button
Hello All We need to hide the Split button if the record is NEW. In that split button we have around 4 UI Actions.We need to hide the Split button without updating the UI Action. Thanks
Forum Posts
Resolved! Attaching a Knowledge Article to Work notes rather than Comments
I am trying to change the Attach article mapping for SOW for Incidents. I have gone into Contextual Search > Table Configuration > Incident. I have gone into all of the following highlighted records and updated the Attach note field to "work_notes". ...
Custom theme for Service operation workspace
Hi Team, Can some one please guide on how to change the theme for the SOW without changing the whole theme of Next UI framework? I just want to change the theme of SOW. Thanks
SOW lists looks different for admin and itil users, behaviour is different
Hello all, I have an issue on SOW lists after Xanadu Ugrade.For users with admin role the lists in SOW are shown correctly, but for users with ITIL role the layout is not the same and wrong. See it on attachments.The behaviour of the list views are f...
Resolved! Display "New" button in "Service Operatons Workspace" for users with problem_maanger role only.
In "Service Operations Workspace", I need to display the "New" button for users with problem_maanger role only, otherwise the button should be hidden or disabled.
Resolved! Service Operation Workspace - Upcoming Tasks - Change Tab Title
Hello everyone, I am customizing SOW landing page. One of the requirements I got is to change the Upcoming Tasks section, as they want to show upcoming tasks for Today and This Week, rather than tomorrow. Is this possible? I do not find any guide or ...
Service Operations Workspace search for Knowledge Articles displaying results inconsistently
When viewing incidents in Service Operations Workspace, and typing KB numbers into the global search bar at the top right, it is not consistently displaying the results the same way. Sometimes it takes me to the specific version (appears like the dra...
How to add filter in the "POP UP" window of the Interaction form
Scenario 1:When opening an Interaction record and clicking the "Associate Record" UI action, all Incidents are displayed in the pop-up window by default to all users except one group/user(e.g.Abel Tuter) Scenario 2:When opening an Interaction record ...
SOW - Is there a way to set a default quicklinks for all users?
Hi Guys, Is there a way to set default Quick links in the Service Operations Workspace for all users? Thank you in advance.
How does one edit the start and end date for an on-call rotation in SOW?
My customer has asked me to make these dates editable: These are in SOW, Teams, Schedule, Edit Schedule, Members, then click the pen on the rotation: I'm clear there's a reason they're not editable there, but I need to tell my customer how these da...
How to Resolve "No Content to Display" in Service Operation Workspace (SOW) Carousel?
Hi everyone,I’m currently working with the Service Operation Workspace (SOW) in ServiceNow, specifically on the /now/sow/home page. However, I’m encountering an issue where the workspace displays the message: No content to display(But there should b...
SOWで新規タブで表示する宛先リンクを指定する方法について
SOWで新規タブで表示する宛先リンクを指定したいのですが、以下のスクリプトを使用しています。`route` を何に書き換えたらよいのかわからないため、助けていただけると幸いです。また、他に方法があれば教えてください。 /*** @Param {params} params* @Param {api} params.api* @Param {any} params.event* @Param {any} params.imports*/function evaluateEvent({api, ev...
How to edit the widgets on the SOW landing page
How do I edit the widgets that are OOB on the SOW?
Redirect the SOW landing page to users in the Service Centre - L1 group
How can I redirect the SOW landing page to users in the Service Centre - L1 group?
IRM - Heatmap in classic risk, how to use/configure heatmap in advance risk
Hello Community,We have recently migrated from classic to advance risk. For existing dashboards, I am trying to modify the report fields from old to new fields (as per relevant table). However, the heatmap shows empty details. As I am trying to confi...
