Auto generated emails are not showing on the activity stream on SOW, if we look at the same incident in the old UI the emails issued by the system do appear in the activity stream, we have checked the filters and the correct options are selected (tri...
I'm hoping I'm just missing something basic here... I'm trying to build a basic Simple List, on the sc_req_item table that needs to include several of the catalog item variables on it, but when I try and choose those variables, the dot-walk options u...
Hi,Im trying to decide what the best practice would be to populate RITM information on the approval record, within Service Operations Workspace. I know the Approval summarizer formatter won't work within SOW since it's a UI Macro. I thought maybe DOT...
I have had a request that we customise the SOW dashboard/landing page to allow the user to switch between dashboards (we have different dashboards for different groups, and some of the users work in both groups, but will change focus daily). Looking ...
Hi Community,After adding OOB "Incident Management" dashboard on SOW workspace, the filtered report records are not redirecting to the native UI.When I click on the records, there is no redirection happening. Appreciate any help on this.Thanks,Swetha
I have been tasked with integrating Universal Requests into our Service Operations Workspace. Part of this is configuring the contextual side panels so they are similar to how they are on Incidents OOB. I am having trouble getting data to load in the...
On the Service Operations Workspace (SOW) Landing page there is a widget for Incident SLAs. We like that representation and would like to use it on a custom Workspace Landing page developed by our vendor. However, they are stating that the visualizat...
I have explored all available options, and it appears that importing existing reports and dashboards into the Service Operations Workspace is not currently possible.Could someone please confirm whether any method or workaround exists to achieve this?...
Does anybody know how to add a specific CSS style declaration to the title of variable set that is being displayed on the service operations workspace? (See the attached image)I'm able to edit it temporarily in the browser (inspect / modification of ...
I found documentation in ServiceNow that states, install a plugin and the Create Knowledge Article magically appears on resolved incidents within the interaction attachments.Since I cannot find the documentation again and everything I find says eithe...
Hello Community, I’ve added a "Create Request" Chrome tab inside the SOW. It works fine for admin users, but non-admin users like those with the "itil" role cannot see the tab.Here’s the Chrome Tab JSON I used: {"label": {"translatable": true,"messag...
Hello all. I'm working on adjusting the coloring of the chat backgrounds within the Service Operations Workspace. We want to change the color for the user's response so that it's easy for the agents to differentiate between the two. I don't see anyth...
admin userGeneral userHi Community,I'm currently working on CSM/FSM Configurable Workspace. I noticed that admin users can see all UX Lists and Categories, but when testing with users who have roles like sn_internal or sn_customerservice_agent, some ...
Currently, the confirmation message that appears when closing a case is only shown in the native view, not in the SOW view.we want achieve UI page to confirm both the fields from case record while closing the case record we want populate those two f...
Currently working on configuring Agent Chat in the Service Operations Workspace. I've been asked to configure the fields shown in this card view to the right of the workspace to show information like Locked Out or Last Login Time. Where do I configur...
