I have created a declarative action "Assign to me" on sc_task table. This will visible when current logged in user is part of assignment group and if state of sc_task is open. This declarative action is working fine for some assignment group members....
Is there a way to add a button to the Details Form for an incident? I'm mainly curious re: SOW, but it's fine if it shows up on the form in the portal also. When I go into Form Builder, the only options for components are annotations and sections. I...
Hello, We want to have Edit option on Approvers related list from RITM form in Service Operations Workspace, so that users can manually add Approvers to a RITM. We have created the attached Action Assignment, and it works, only that it is displayed a...
Hi Everyone, I’m working on some configurations in Problem Management. One of the requirements is to remove the popup that appears in the Service Operations Workspace when clicking the Fix button on the problem form (related to fix notes and cause no...
The change Success Score icon is visible in the native view but not the SOW view, how do I enable the icon in the SOW view?
How to get workspace tab index (main Workspace tabs, not the subtabs within a record) in client script?
My requirement is to edit the Process flow Matter in the Service Operation WorkSpace for Change request,Thank you.
Hello,I have created a Platform Analytics dashboard in ServiceNow.When I open the dashboard in the Japanese locale (ja), everything displays correctly.However, when I switch to the English locale (en), the dashboard appears blank and only shows “Add ...
Hi Everyone,Is it possible to assign the ticket to the specific group only not to an agent if there is no Available agent using Advanced Work Assignment. If yes is there any documentation that can help me for this user case. Thanks in Advance
Does anyone know how to adjust the filter and what's displayed on the On-Call schedules search? Inactive groups are showing up in the list. Also, where is the script that's pulling up the default On-call schedule when the page is loaded. It's also ...
Issue:The System Properties to enable email link redirect to SOW for sow_users have been created and set to 'true' When a user with the role name 'sn_sow.sow_user' clicks on the link they are directed to the UI16 GUI not the SOW as expected. See the ...
In Workspace, how can I get the count of open main tabs and display an alert message when the 9th tab is opened?
Does anyone know if ServiceNow has officially announced that the List View will be deprecated (no further development) and that SOW will "replace" the List View (development on SOW only, not on the List View)?
Dynamic Translation is enabled and configured in my instance, but it is not working inside the Activity Stream in Service Operations Workspace.But it is working in ESC portal and native UI.Does it require additional configuration/customization?
Please does anybody know where are configuratoons to button displayed in Overview tab in Change record in Service operations workspace. I need to disable the NEW button,evenrually there is also a button "Add task" which I also want to disable. See t...
