Hi all,I am currently automating the Problem module, including its stages and associated tasks, using ATF. While executing the test, I am encountering the following error:“Failed to report client batch process. Test will time out.”This issue occurs i...
Hi everyone,I’m working with Service Operations Workspace on ServiceNow Xanadu 9a, and I’m trying to disable the “Email” tab that appears in the activity section (alongside Work notes and Additional comments) for RITMs (sc_req_item).Current situation...
I want to create a report on Risk workspace using indicator and breakdown. Is it possible to create a report which will show column and total in single report? If yes how?
Hello, I am trying to create a new Workspace View Rule for our new custom CI Class to be used in SOW. However, the UI View mandatory field is not returning any result ( no matter in which application scope I am. e.g. Global, SOW Core, CMDB Workspace,...
Problem StatementServiceNow Workspaces are isolated by design, making it impossible to directly navigate to pages in other workspaces. Developers duplicate UI components, wasting time and creating maintenance nightmares.Solution:1.Recently I Worked o...
Key Points Covered:How to Use List Selector ComponentEvent Mappings of List SelectorOverviewList Selector in Workspace is like Slush Bucket in Classic UI.A Slush Bucket allows users to move items between two lists:Left Side → Available itemsRight Sid...
In ServiceNow HRSD, the HR Success Board is primarily used to monitor performance and drive improvements in HRSD implementation through multiple KPIs. It provides insights into metrics such as case deflection, self-service usage, customer satisfactio...
On the SC Task form, I can see the SLA details under Related Records (including Business Elapsed Percentage). However, when I try to configure the SC Task list view—specifically the “Tasks Assigned to Your Group” view—the Task SLA fields (like Busine...
Hello team, I have scheduled and published a work shift using Workforce Optimization. I want the agent to be able to view the scheduled work shift. However, the Service Operations Workspace displays only on-call shifts, not work shifts. I have enable...
Hello community, I have created an Action Assignment "Add" to show a list of task records on an interaction. This works for an Admin. When a Non-admin user clicks on Add, the page with a loading screen appears. Please find the attached. Let me know h...
Hi Team, I want to remove right side panel in SOW How to remove this?
Hi all,The agent assist panel on my service operation workspace is not working. It is only showing the loading screen.Please let me know what can be the cause of it as I have checked the table configuration under contextual search and nothing seem to...
I have created a declarative action "Assign to me" on sc_task table. This will visible when current logged in user is part of assignment group and if state of sc_task is open. This declarative action is working fine for some assignment group members....
Hi, Am trying to implement a feature where user should select file type (screen shot, report etc) before attaching any file in workspace, The goal is to tag this file type to the corresponding attachment record, so it can be referenced later. My idea...
In the Service Operations Workspace, under Lists → Default Lists, the list appears as “Casos – Todos”.Since it is a default/system list, I can only see the option “Save a copy” and I’m not able to rename it.Is there a way to translate or rename this ...