Attachments are not downloading in CSM Workspace

[ramireddysa]

Hi Team,

When an attachment is associated with the RITM, it appears in the Attachments section of the associated Catalog Task in CSM Workspace. However, when I click the attachment, it opens in a new browser tab instead of downloading.

In the Classic UI, the same attachment downloads correctly. Is there a way to make attachments download directly from the Catalog Task in CSM Workspace, similar to the behavior in the Classic UI? Any guidance would be appreciated. Thank you!

I have tried the below steps , but it didn't work.

1.Disable the document viewer at the table level by setting the 'use_document_viewer' attribute to false in the sys_dictionary entry for the catalog task table.
2. Ensure the 'com.snc.documentviewer.enable_document_viewer' system property exists in the system, as this is required for the solution to work. I have set this property value as false.

@Ankur Bawiskar 

@Dr Atul G- LNG 

@Matthew_13 

@GlideFather 

@Hemanth M1 

@Tanushree Maiti 

[Tanushree Maiti]

Hi @ramireddysa 

Its OOB feature.

Refer :

Check this KB: KB2997567 KB Attachments Open In A New Tab Instead Of Downloading The File 

Resolution

Steps to Resolve
1. Disable the document viewer at the table level by setting the 'use_document_viewer' attribute to false in the sys_dictionary entry for the knowledge table.
2. Ensure the 'com.snc.documentviewer.enable_document_viewer' system property exists in the system, as this is required for the solution to work.
3. Test the change to confirm attachments now download instead of opening in a new tab.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0785245

[Ankur Bawiskar]

@ramireddysa 

that's default behavior for workspace and I think it can't be controlled.

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