Add one or more approvers to the request or a request item on SOW

[Viper777]

The functionality to add an approver works great....but I can't figure out how to actually trigger the approval.  It just sits there in the "Not Yet Request" state.  Any guidance on how to get the approval to actually trigger?

Thanks!

[Ankur Bawiskar]

@Viper777 

is this for catalog item?

Please share how did you configure the approval in flow or workflow?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Viper777]

Thank you for the response!  Yes, it is for a catalog item configured for a "Requested for" manager's approval.

And yes, that is the next question behind my original question....how is this new SOW functionality supposed to work with existing Flows.

In my scenario, if the manager is on vacation, extended leave, or even has left the organization, it would be great to be able to add a new approver to move the RITM forward.  But if that isn't the way it works, then I guess I am missing the advantage of having the new ability.