Catalog items

[prakritikum]

Other delivery company free form field, info provided in portal by customer, not showing in the back-end

[NagaChandaE]

Hi @prakritikum ,

Can you check any script(catalog ui policy or catalog client script) that clearing the value.

[prakritikum]

Hi @NagaChandaE , yes I have checked the UI Policy and client script also but could not find anything

[NagaChandaE]

Hi @prakritikum ,

Please raise a new request. Then check the Variable Ownership table (sc_item_option_mtom) to confirm whether the raised RITM has a record where the Other Delivery Company variable contains a value.

[prakritikum]

Hi @NagaChandaE 
Just checked that . Other Delivery Company is coming as blank only