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03-11-2026 12:12 AM
Other delivery company free form field, info provided in portal by customer, not showing in the back-end
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03-11-2026 01:15 AM
Just check if by any catalog client script, catalog ui policy or from associated flow , you are mistakenly clearing the value of "Other Delivery Company".
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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03-11-2026 02:36 AM
Hi
There is one field in catalog UI policy action called Value Action that is clearing the value of "Other Delivery Company".It is fixed for me now.
Thanks