Change link of Attach knowledge in Service Operations Workspace

[Aayushi Sharma]

Currently the Attach Option in Agent Assist adds a link of Knowledge Article in additional comments which is redirected to Backend.

We want to change the redirection view of this link.

Please suggest a way to achieve this.

[Ankur Bawiskar]

@Aayushi Sharma 

search in this if somewhere you can do that

https://instanceName.service-now.com/cxs_ui_action_config_list.do?sysparm_query=action_label%3DAttach%5Esearch_ui_config%3Db41ff94577300110b3771aceca5a992e&sysparm_view=

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[Ankur Bawiskar]

@Aayushi Sharma 

I tried and when it included KB link in comments and when I opened it opened in SOW only and not in backend

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