Collaboration Icon is not visible for SC Task in Service Operational Workspace
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08-07-2024 11:38 PM
Hi Community,
I am experiencing an issue in Service Operations Workspace where the collaborate menu icon is not visible for SC Tasks. The icon is, however, visible for Incidents and RITMs.
Here are the details:
• Workspace: Service Operations Workspace
• Affected Module: SC Task
• Working Modules: Incident, RITM
• Plugin Version: 3.10.3
Has anyone encountered a similar issue or knows how to resolve this? Any insights or suggestions would be greatly appreciated.
Thanks in advance!
Best regards,
Bikkanoor Siddartha
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11-15-2024 01:26 PM
Were you able to find the resolution for your issue? We are seeing the same thing. In native UI, SCTask records have the Start Microsoft Teams Chat button displayed, but in SOW the Collaborate button is missing.
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12-05-2024 06:57 AM
There's a script include that you can modify to include sc_task. It's called - SOWContextualPanelRequestVisibility.
I've added it and the button shows up but I can't confirm full functionality to it yet since our MS Teams integration is only in production and we haven't pushed SOW to production.
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06-11-2025 05:31 AM
seems to work for me, thank you
