Hi Folks, I can see that if user has admin or itil role then he can access SOW (Service Operations Workspace) and can perform all basic work like working on incident, problem, change, request and task etc.But what if we don't want to give itil role t...
Hello,We want to restrict or hide change requests completely from the Service Operation Workspace. We have tried a couple of methods to hide or restrict change requests from the top search bar or make all the fields/buttons read-only but no luck. Ple...
Hi, We have just installed the latest version of the “Service Operations Workspace ITOMS Apps” plugin on our dev instance and the buttons allowing you to add new items in the related records no longer work. They are present, the properties are simila...
Hello ! I want to add the "New" button on the related list Schedule Entries in SOW that is alredy present in ITSM view, but I don't know the better option (UI Actions/Action Assignment/Declaratives Actions/...).Sevice Operation Workspace ITSM ViewCan...
Hello , I'm trying to add the SCTASK Related Record "RITM Attachements" in the contextual sidebar. The purpose is to have quick access to RITM attachments from SCTASK I created a new VIEWPORT in UI Builder, with a list but I can't find the table I ...
I have a catalog item where all but one of the variables are hidden but I have them set to mandatory in various UI policies so they appear based on the user's selection on the first question. As they are hidden none the values were coming through to ...
Hi All,Category, Subcategory is not visible in the Service Operation Workspace but it is visible in the platform (the Service Operation view). I'm not sure what is the issue.Please help me in this.Thanks,Sam
Hello Team,I have a requirement where i need to pull the ci information based upon Caller Ci,for this i did create a script include and client script to achieve but it only shows the CI name , want list view of CI based upon caller info. if (g_form.g...
Looking to find an option to add Database view to Service Operations Workspace. If anyone has any thoughts, it is much appreciated.
i am able to see inbox for workspace when i click inbox the i want to see status and below options attaching the sample pic , how can i acheive this status configuration in inbox? but currently i can see like this where can i configure this status in...
NOW Assign Modal will open when clicking on "Reassign" or "Assign" from incident record information. "Assigned to" always read only. We only can change Assignment Group. Even through we change Assignment Grop, Assigned to still read only.How do we re...
Looking a way to provide the option for users to be able to 'pin' the Inbox in SOW or CSM Workspace so it's easier to see when a chat comes in.
In the platform, Edit button is on the Affected List. we can add affected CI to the incident. But Add / New button doesn't show on the incident Affected CIs in SOW. How to add "Add / Edit / New" button on the incident Affected CIs in SOW. The other r...
I have customized fields on Incident form. I have added those fields on Incident view sow_new_record. Client Script and UI policy works on those field in Incident form, but it doesn't work on the view sow_new_record. Incident default view is in scope...
Hi All, Hope you are doing well,I would like to know the steps to add an extra section highlighted in the screenshot below to the 'SCTASK' table on the Service Operations Workspace and have a field "Additional Comments" and "Activity" stream made pa...
