Upgrading Service Operations Workspace
Hi all, We need to upgrade to the latest version the " Service Operations Workspace". It is very customized and in use. Do you think it will cause any problems? Thank you in advance,Victoria
Forum Posts
Service Operations Workspace using Agent Assist Search Action
When using an Agent Assist Search Action on an open Interaction, specifically ones related to Catalog Items (Order, Submit, Request) I have a requirement that when the Catalog Item opens a commonly used variable is to be populated with the Opened for...
Making Changes to the Interaction Form
Hello! I'm looking to make changes to the Interaction form for our IT team and having trouble figuring out where I can go to implement these changes. I have pulled up the Form Section, and some of the fields from the Interaction table will show up, a...
Service Operation workspace
Hi,Is there any documentation for SOW Washington ?What's difference between vancouver Washington ? tks a lot
'g_form' not working in Action Assignment in ServiceNow Workspace
I am creating an Action Assignment "Update Document Category" for attachment in Incident Table as a part of Service Operations Workspace.The Action Assignment is of type "Client Script" and the script is as belowfunction onClick(g_form) { var ga...
Add dashboard to serviceoperations workspace
Hi there,Could you guide/ suggest me on how to add a dashboard to serviceoperationsworkspace landing page?Thank you.
Notifications in Workspace using Inbox
I am planning to implement notification(alerts) in Service operation workspace for all ITIL users, these notification should stay for more than 7 days . Can i use INBOX for same ?
Assistance Needed with Redirecting to Bar Chart Report
Hello,I successfully created a button in the list action that redirects to a pie chart report when "Pie Chart" is selected. I would like to achieve the same functionality for the "Bar Chart" option. Despite trying several methods, I haven't been suc...
Adding requested item on workspace homepage
Hello,Its my first time working with Workspaces. I'm working on Service operations workspace and my requirement is I need to add something like the below diagram. And if the dropdown toggle is changed to My grp work I should see requests and tasks as...
Remove 'Unattach' button from Agent Assist in Service Operations Workspace
Hi Community,I want to remove 'Unattach' button from Agent Assist in Service Operations Workspace. I'm able to change the label from "Search Action Configuration" But I'm not able to see how it is configured and how to disable the "Unattach" action. ...
In service operations workspace when clicked on record nothing is opening
Hi All, I have configured the report/list in service operations workspace in a new landing page. When clicked on any record it is not opening in new tab or same tab, basically it should.i have created a list by using sc_task table and when i clicked ...
Redirect to incident form in workspace view
I am trying to redirect to incident form from a button called "create incident" and set some fields value through url link only . so this is the link I am using to redirect'incident.dosys_id=-1&sysparm_query=caller_id='+callerId+'%5Eu_call_id='+callI...
Adding an information icon to a Boolean field
Hi, we have a requirement to add some additional information to a Boolean field on the task table. It is important for the users to know how this field works as it is related to some critical business processes. We do not want to have the field shown...
How to change primary and secondary tables in custom workspace
How to change primary and secondary tables in custom workspace
SOW Activity: How to add into Activity Log when agent Associate Record, Create Incident Task, etc
In SOW Activity, is it possible to add/include in SOW Activity for the following activities that have been performed by the Agent?When agent Associate Records from an IncidentWhen agent Add or Create Related Incident from an IncidentWhen agent Add or...
