Configure Most recent tasks in kb_view in Workspace

Michael Galang
Tera Contributor

5 hours ago

 

Hi Experts, 

I would like ask your help on how to configure the Knowledge Article 'Most Recent tasks' 

Normal KB view.jpg


to be visible as well in the KB view of Agent workspace.

KB view workspace.png


I would appreciate any inputs regarding this matter. 
Thank you very much. 


0 Helpfuls
  • 56 Views
1 REPLY 1

Huynh Loc
Mega Sage

5 hours ago

Hi @Michael Galang

Starting from version 8.2 of the Service Operations Workspace for ITSM Applications plugin, it only supports displaying the Attached to Task related list of the article in SOW, rather than in the KB view.
HuynhLoc_0-1774532956040.png

 

HuynhLoc_1-1774532956093.png

 



If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.
0 Helpfuls