Enable rich text editor in CSM/FSM Configurable Workspace

gazalagrawa
Tera Contributor

‎09-21-2026 11:21 AM

In production if we look into CSM/FSM Configurable workspace we can see rich text editor enabled and it was available in our sub-prods as well. But this functionality is disabled now without we make any changes to it.

 

Property glide.ui.journal.use_html is set as false in both the instances.

gazalagrawa_0-1790014813301.png

 

 

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Ankur Bawiskar
Tera Patron

‎09-21-2026 09:37 PM

@gazalagrawa 

was it working fine earlier and you recently upgraded?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Tera Patron

‎09-21-2026 11:34 PM - edited ‎09-21-2026 11:34 PM

Hi @gazalagrawa 

 

Check CSM and FSM Configurable Workspace Foundation (sn_cwf_wrkspc) Plugin Version  in prod and non-prod . Check  whether version is 25.3.8 or later in prod.

 

Refer KB: KB2701619 The Toggle for Rich text editor is missing in the CSM/FSM Workspace 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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