Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Enable rich text editor in CSM/FSM Configurable Workspace

gazalagrawa
Tera Contributor

3 weeks ago

In production if we look into CSM/FSM Configurable workspace we can see rich text editor enabled and it was available in our sub-prods as well. But this functionality is disabled now without we make any changes to it.

 

Property glide.ui.journal.use_html is set as false in both the instances.

gazalagrawa_0-1790014813301.png

 

 

0 Helpfuls
  • 443 Views
2 REPLIES 2

Ankur Bawiskar
Tera Patron

3 weeks ago

@gazalagrawa 

was it working fine earlier and you recently upgraded?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Tanushree Maiti
Tera Patron

3 weeks ago - last edited 3 weeks ago

Hi @gazalagrawa 

 

Check CSM and FSM Configurable Workspace Foundation (sn_cwf_wrkspc) Plugin Version  in prod and non-prod . Check  whether version is 25.3.8 or later in prod.

 

Refer KB: KB2701619 The Toggle for Rich text editor is missing in the CSM/FSM Workspace 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
0 Helpfuls