Create a List in SOW from a Database View

andersbogsjo
Tera Guru

‎09-22-2023 04:42 AM

Hi all!

I read this  article how to do List View configuration in SOW.
https://www.servicenow.com/community/next-experience-articles/service-operations-workspace-sow-list-...
But I want to do  a List Viw fråm a Database View - the OOB Database View awa_agent_presence_capacity (Which is from Advanced Work Assignment.

But that view isn't chooseable in the table field?

andersbogsjo_0-1695382911362.png

 

Is there another way to create a List option in SOW form a Database View?Regards

Anders

https://www.servicenow.com/community/next-experience-articles/service-operations-workspace-sow-list-...

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Vijayalakshmi P
Kilo Sage

‎09-22-2023 07:39 AM

@andersbogsjo - Not really very sure. But you could create a Remote Table with script that matches the awa_agent_presence_capacity and use it to build the list. 

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