CSM Workspace / Add variable formatter in a dedicated tab

giuseppem
Kilo Sage

Hi all

 

In CSM workspace I can add variable formatter in CSM Case form following instructions in this page (https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/service-catalog-man...)

 

Anyway variable formatter is added in the Detail tab

 

It's possibile add formatter in a new dedicated tab and not as form section in OOTB Detail tab? 

 

Regards

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@giuseppem 

I have tried this in the past and the variable editor is only Shown in Details tab i.e. main form in Configurable Workspace i.e. Workspace view.

It's not allowing to render in form section even though I added the variable editor in a separate Form section.

So it's a platform limitation.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@giuseppem 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@giuseppem 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader