"Copy Resolution" is one of Guidances in Recommended Actions. It has a button "Copy". It will copy the resolved incident resolution to the selected incident and resolve it. We'd like to update the logic. Where "Copy Resolution" (Guidance Action Aut...
We are in Vancouver Patch 5. I added a few of data visualizations on landing page (ex: Problem assigned to you / Unassigned problem for your team). 1st level card looks good. But 2nd level doesn't show in Grid mode. for "Your team's work" when click...
Hi, I am new to SOW and I wonder how to manage UI Actions here. In the UI16 view, the reference field has the 'New' button, however, when you try to open it in SOW, it does not show up. UI16 SOW Any assistance is appreciated. Thank you.
Hello,While loading the Service Operation Workspace 'My Work' section details in the Overview tab it is not visible. If we check the 'My Team's Work' Section, it will display the result. Again if we click on the 'My Work' section, it will display the...
Can someone send me the direct steps to activate service operation workspace .
Hello Experts, I want to configure the edit ui action which is upon the approvers tab in the native UI ,similarly in the sow screen. Native UISOW Screen : Edit UI action is missing. Please help.Thanks in advance.
Hi Community, Wondering if its possible when opening a link on an email notification for example take me to the incident it can be opened in the service operations workspace incident form view instead of the back end view or maybe an alternative to $...
Hi All, I need your help in changing the order of Details as First and Overview as Second followed by Related Records as third. These changes has to be performed in Service Operations Workspace. Appreciate your response. RegardsRavi.N
Hi Team, We are using SOW and wanted to understand on how to add or modify the below cards on the landing page.
Hello All, I have created a custom visualization in this "overview" page of the Service operation workspace by editing this script - SowIncidentLandingPageUtils as shown in the ServiceNow documents. With this, I can get the below design. but you...
Hi Everyone,How can we get the investigate tab in the incident form in SOW? I tried to install plugin Agent client collector for investigation in my PDI. Still that tab is not visible. Is anything more than that I need to do here?I have done both in ...
Hi All, Can anyone help me on below activity - I am unable to select the list of records in Workspace to update at once.Thankyou in Advance
Trying to change some of look of the SOW in the Vancouver release. There does not seem to be any way of changing borders or colors. Is there some sort of UI builder available like the platform has?
Hello Experts, Have any one tried to add custom page as landing page in Custom workspace or Service operation workspace? or is it possible to do add a Custom page on top of Custom workspace or Service operation Workspace? Trying to do as custom sol...
Hello All,I was checking the software subscriptions table and found that last activity field is empty for all the records for Docusign subscription Profile. When I checked with Docusign team with specific user name. They confirmed the user is active ...
