Hello! Anyone knows how to limit the tables available on the source field? We want to allow users to create report only on 6 tables and we don't feel comfortable giving them visibility to all those tables.
I see that the polaris view shows the catalog variables but in SOW it does not. How do I edit the SOW view to show the catalog variables? Polaris SOW
Please help, I need script to demote major incident for service operation workspace
We have a requirement when viewing the Incident from the SOW view(Service Operation Workspace) if we click on the 'Create change request' button it should redirect to the Platform view(Backend view) of the Change Landing page. And if it redirects to ...
Hello, I am new to Service now and I have learned how to make reports with a table. I would like to know if anyone knows how to make a report with more than one associated table.
Hi! Anyone knows to hide the attachment icon on closed incidents?
Here when i go to the incident form on the SOW workspace there is a UX form action group called create change,create outage like that. when i click on the create page action it shows the interceptor page and when i click on any of them it will open t...
Hi,I have created a Universal Request List in a custom workspace for an application like below :But my problem is when I am impersonating with someone this list is not visible.I haven't created any audiences for this list category but still those peo...
Hello Team,This "Service operation workspace" button is not working sometime. Which is re-directing to the previous page. so how can I modify this button to work correctly ?From where I can some changes so It will working fine .
Hi Folks, I can see that if user has admin or itil role then he can access SOW (Service Operations Workspace) and can perform all basic work like working on incident, problem, change, request and task etc.But what if we don't want to give itil role t...
Hello,We want to restrict or hide change requests completely from the Service Operation Workspace. We have tried a couple of methods to hide or restrict change requests from the top search bar or make all the fields/buttons read-only but no luck. Ple...
Hi, We have just installed the latest version of the “Service Operations Workspace ITOMS Apps” plugin on our dev instance and the buttons allowing you to add new items in the related records no longer work. They are present, the properties are simila...
Hello ! I want to add the "New" button on the related list Schedule Entries in SOW that is alredy present in ITSM view, but I don't know the better option (UI Actions/Action Assignment/Declaratives Actions/...).Sevice Operation Workspace ITSM ViewCan...
So I have a requirement to remove the 'Impact' section from the overview tab on incident overview. I created a variant and set its order to a lower one than the OOTB version but the original version still takes precedance and i cannot get SOW to disp...
Hello , I'm trying to add the SCTASK Related Record "RITM Attachements" in the contextual sidebar. The purpose is to have quick access to RITM attachments from SCTASK I created a new VIEWPORT in UI Builder, with a list but I can't find the table I ...
