I'm trying to use the OOB Ticket Feedback survey and include a link to the survey from an email notification when a ticket has been resolved so I turned off sent notifications from the Ticket Feedback survey and included the link https://instance.ser...
Our plan was to use the Service Operations Workspace landing page as the standard ITIL user homepage, but in a recent sneak preview of SOW, we've gotten feedback that some ITIL users would prefer to continue using their (custom) dashboard as their ho...
Hi,How do I change the user avatar in activity in service operations workspace to show an icon instead?I want to have the icon like ootb instance.
hi,on the collaborate tab the + sign is very hard to read using the current theme (see screenshot).how can i edit the theme please?thanks.
I am trying to render a URL type field on SOW (Jira Link) but it simply does not show.... I am pretty sure this is a system limitation, I read some comment in other post but I can't find any official product documentation stating that. Thanks in adva...
Hi all, We have quite a few catalog items and flows to handle them, some UI policies and client scripts to control what is displayed on the classic forms, where agents do their work. I'm looking into SOW for our service desk, and I've noticed that in...
how can i make the incident list on the sow to be sorted as default by the created field?
When I enter in a dashboard in sow and i click on a ticket number I want to be redirected to see the ticket in sow view. Like when I click on the incident number to be redirected to the sow view (second screenshot).
Hi All, Is it possible to auto expand the error message on Service Operation Workspace ? i.e we want to avoid the show more option and instead display the entire error message. Thanks in Advance,Shilpa
Hi,I have customized the Service Operations workspace and want to know if it is possible to show coloured progression bars when reporting lists on the task_SLA table? Currently it only shows a numbered output under the business elapsed percentage, wh...
The out of the box ui declarative action for teams chat is not working for incident in service operations workspace
Hey All! Will the ITSM Agent Workspace still be available after Dec 24? I understand it will no longer be supported, but I am just curious if it will be accessible. We are moving to Service Operations WS. Thank you in advance!
Hello community! I'd like to know the best practice for translating the "Hello" message into Spanish (as well as other elements that are not changing dynamicly with the language preference I choose). I tried using the UI Builder, duplicating the gree...
hi, i am trying to highlight VIP users as purple within incidents (when support grouping field is "VIP") but it does not appear to work? it's configured as shown on screenshot 2. not sure if it has to do with the selected workspace? - here i can only...
Hi all, hope everyone is doing great! I've been looking around a bit trying to find the answer to if it's possible to apply a default sorting method in SOW UX Lists that can overwrite a user's preference. I know this might not be standard, so I'm thi...
