Custom UI Action not visible on sys_email table in Service Operations Workspace.

[siddhi sawant]

Hi @Everyone,
I have created a custom UI Action “Create Incident” on the sys_email table. The button is visible and working in the native UI, but it is not appearing in Service Operations Workspace (SOW).

This issue started occurring after the instance upgrade.

I have attached screenshots for reference.

Thanks,
Siddhi S

[Tanushree Maiti]

Hi @siddhi sawant ,

Check this  KB1756084  : UI Action not visible on Service Operations Workspace

Ensure your plugin is up to date

[Tanushree Maiti]

Also please refer : KB2539965 :UI Actions Not Displaying Correctly on Custom Form in Service Operations Workspace