Duplicate New button in my Service Operations Workspace

[mariarubinger]

I have Child Incidents in my related record, and in it I have two New buttons.
Where can I edit them to remove one?
In the UI Actions list, no action appears that is showing workspace.

[Maik Skoddow]

Hi @mariarubinger 

Declarative Actions are the only way to control related list buttons in Workspace. UI Actions cannot be used for this purpose in Workspace.

All related list buttons in Workspace are managed through the sys_declarative_action_assignment table. 

To remove or hide one of the "New" buttons:

1. Go to Related List Actions: Navigate to Workspace Experience → Actions & Components → Related List Actions.

2. Search for "New" Actions: Filter for actions with the label "New" and check which ones are active for your table (e.g., Incident or Child Incident).

3. Check for Duplicates: You may find a global "New" action and another specific to your table or workspace. Review their scopes and applicability.

4. Use Action Exclusions:

   • Open the relevant "New" declarative action.

   • Go to the Action Exclusions related list within the action record.

   • Add a new exclusion for your table (e.g., Incident or the specific child table) and check "Exclude this table".

   • Save the record.

Maik

[mariarubinger]

Hello @Maik Skoddow 

I accessed the table you told me about, but there's something curious.

I tested it on my PDI and managed to replicate the same problem as my instance.

When I set active = false in the Action Assignment (attached here), two New buttons appear in my child incidents
Action label: New
Action name: create-new-uxf
View: Service Operations Workspace
Button type: Secondary

I checked my instance and no additional buttons were created, that is, there are only the OOTD buttons.

When I set this Action Assignment, which I mentioned, to true, the other New button disappeared and there was only one left, but this result doesn't make sense to me.