Hi community, I have a custom record page for incidents, agent assist is available and it works fine but when it comes to opening knowledge articles, this action is done using the same page type, record default. I try to configure the "View Full Arti...
Hi Community, has anyone found the appropriate way to limit the ability to remove record creation on workspace? What I am being asked is to remove the ability to create a record from a workspace to enforce governance on record creation. My customer w...
I want to change the background color in the list view of the field -"number" in the incident at the application-service operation workspace.I want to modify the color of this field based on a specific condition. It changes the color only if the fiel...
When user first open SOW, the number of incidents are different between Donut view and card view on landing page.Donut view “Incident assigned to you” doesn’t include resolved incidents, but Card view and list view include resolved incidents. I made ...
Reassign button on the incident form and Data visulization. It doesn't popup reassign model when clicking on it. It doesn't work after I deployed SOW to production. I cannot find the difference between DEV and PRD. Where should I check? Please help! ...
why I can't able to edit or add the custom conditions on agent work space data visualization in -Vancouver release.
I have copied the ESCALATED donut from the High Priority Carousel to the standard MY WORK carousel, and while the donut works, it only populates the bottom view in LIST format and not GRID. I found documents about EVAM, but I do not understand how to...
We have configured the modules as follows in SOW but the highlighted modules are not visible to all the user and only visible to the admins. Please let us know how to check on this
Hi,I want to change the Agent's status to available when agent opens workspace automatically in inbox of service operations workspace instead of manually changing it.Thanks! @Ankur Bawiskar
Hello! I have been using the Microsoft Defender Endpoint plugin for the Security Incident Response application, I am using it to create IoC in the MDE.My question was if there is a way to change the status of the alerts that the MDE generates automat...
Templates when applied on custom table on Service Operations Workspace, throws an error, only on creation of new record. Works fine if the record is already created. It is working fine in Classic view, but finding this issue only on Service Operation...
Hey, im trying to create a checklist for the contextual sidebar and I'm having some issues getting the sysid of the current record, the sysid field is empty and readonly. I've tried to change the Macroponent Configuration of the properties to @contex...
Hi, When i hover on Work notes field on SOW it turns to grey like below screenshot. How can i change the hover color to mimic ITIL behavior. how to remove the current embedded text (highlighed text) in the worknote field
Hello, When an agent logs in to the instance , I have a requirement to show workspace landing page instead of default dashboard page to the agent . Is this possible ?
Hi, In our Email Client Template, we populate CC with the watchlist and a Javascript function which retreives the members of o group : This configuration works very well on the ITSM view. From the SOW, the CC remains empty.If I only put the Watchlis...
