We recently integrated the service operations workspace within our organisation. I wondered if it was possible to add the RITM comment history in the "Activity" section of a catalog task Only the catalog task worknotes are available at the moment an...
Hi @Everyone, I have an issue on SOW that needs for help: In Service Operations Workspace, we built a custom agent assist for INC form that provide knowledge articles only for agent to refer and resolve the INC ticket. Before Yokohama upgrade (Washin...
In the Service Operations Workspace, along with the CSM/FSM Configurable Workspace, a user can create their own list and include a sort definition. Once the sort definition is set, there doesn't appear to be any way to edit it without creating a new...
Hi Community, Please suggest how to restrict User to Remove Filter in Service Operations Workspace. Please see the screenshot below.
Hi, We are having issues when it comes to provisioning. The mapping is correctly mapped in edit attribute mappings but the details are not being updated from Azure to ServiceNow. I checked our Azure Provisioning and found 2193 errors and most of the ...
Hi everyone, Might be a silly question but how do I add a dependency component to Agent Workspace? Meaning, for example, I have a button named Next and then a component. How do I make the component appear, only after I click the 'Next' button? Thanks...
Hi everyone , My requirement is to add records in a m2m table , I am using the common add payload for GRC (ootb) to do that . I need to update additional field on my m2m table too , as my field for m2m is actually a document id field , so i need to a...
I have tried everything to get the SOW to redirect to ITIL users but it just wont work and always uses the value in the glide.login.home system property. It seems like it takes precedent over all the rules set. Any help as I have tried everything alr...
Hi! I am facing a few issues in Service Operations Workspace - Express List Views. 1. Can individual members can apply customized filters to the Express list View without impacting the main filters that are already present in Express List View:We are...
Hi , I have a requirement where i need to add one hyperlink in an error message which is coming from a business rule after validations.On clicking the hyperlink it should open in a new workspace tab for creating a rca type problem task.It shouldnt re...
This rule doesn't work, it is not directing non admin itil users to the SOW. Any help?
Hello All, I am trying to make so that from SOW the agents would be able to create a knowledge articles from a resolved incident by selecting the most correct KCS template.The OOB functionality directly generates an article with some standard templat...
after our upgrade from xanadu to yokohama, the SOW Workspace is throwing the error: Cant display this workspace
here in above picture i am creating a custom workspace from scratch -in the carousal i am retrieving the incident records using data resource ( using lookup multipal records ) but here i am getting the same short description for every inciden record....
I know it depends on the real requirement how to customize the homepage. For the home page customization, SNOW provides an admin page for some flexibility. And it has KB regarding the landing page part https://www.servicenow.com/docs/bundle/xanadu-it...
