Hello all. I'm just curious if anyone has created any sort of metrics or usage tracking for the Service Operations Workspace and would be willing to share what they did? We just implemented the SOW with our upgrade to Vancouver, albeit in a somewhat ...
We have a UI action for a custom table on Service Operations Workspace. Create Service Inquiry. The tab is not getting created under the Interaction tab as shown in the shouldbelikethispng. I activated the Create Incident UI Action also on the form, ...
Hello Everyone,How we can enable sidebar chat so that we can collaborate with other agents on resolution of incidents and tasks in SOW (Service Operation Workspace)Can any one help me on this? Can anyone provide me the steps to enable side bar chat?T...
Hello Everyone,For Service Operations Workspace(SOW) how we can change the default list? We want to change the default List view in below order.IncidentsCatalog TasksChangesKnowledgeRequestsTasksProblems InteractionsCMDB Thanks!
"Copy Resolution" is one of Guidances in Recommended Actions. It has a button "Copy". It will copy the resolved incident resolution to the selected incident and resolve it. We'd like to update the logic. Where "Copy Resolution" (Guidance Action Aut...
We are in Vancouver Patch 5. I added a few of data visualizations on landing page (ex: Problem assigned to you / Unassigned problem for your team). 1st level card looks good. But 2nd level doesn't show in Grid mode. for "Your team's work" when click...
Hi, I am new to SOW and I wonder how to manage UI Actions here. In the UI16 view, the reference field has the 'New' button, however, when you try to open it in SOW, it does not show up. UI16 SOW Any assistance is appreciated. Thank you.
Hello,While loading the Service Operation Workspace 'My Work' section details in the Overview tab it is not visible. If we check the 'My Team's Work' Section, it will display the result. Again if we click on the 'My Work' section, it will display the...
In the service operations workspace, after I create a list, is it possible to re-edit it so I can add a sort, or do I need to recreate that list (start over)?
Can someone send me the direct steps to activate service operation workspace .
Hello Experts, I want to configure the edit ui action which is upon the approvers tab in the native UI ,similarly in the sow screen. Native UISOW Screen : Edit UI action is missing. Please help.Thanks in advance.
Hi Community, Wondering if its possible when opening a link on an email notification for example take me to the incident it can be opened in the service operations workspace incident form view instead of the back end view or maybe an alternative to $...
Hi All, I need your help in changing the order of Details as First and Overview as Second followed by Related Records as third. These changes has to be performed in Service Operations Workspace. Appreciate your response. RegardsRavi.N
Hi Team, We are using SOW and wanted to understand on how to add or modify the below cards on the landing page.
Hello All, I have created a custom visualization in this "overview" page of the Service operation workspace by editing this script - SowIncidentLandingPageUtils as shown in the ServiceNow documents. With this, I can get the below design. but you...
