Hi, I have opened few records on the SOW yesterday. I remember closing it as the day ends. But when I open my browser today (new session) I am able to see those records already opened on my SOW. Is there a way to stop this or any KB article I can ref...
Does anyone know how I can add the Knowledge base from the normal UI into Service Operations workspace. I have a request that be a big benefit to the users if they could have the KB without having to be in Agent Assist to look at and view the areas ...
Hello Everyone, Can anyone please help me on this requirement i.e., I would like to show below My Lists to Particular Assignment Group Members. Thanks in advance!!
The warning message states, "Unable to identify the source of the Read operation on scope 'Employee Center Core' from scope 'Collaboration Services for Service Operations Workspace'. No Restricted Caller Access privilege records were created. The ope...
I am looking at generating a URL in a notification that will link a user to a filtered list of records in Workspace. For example a list of incidents where the caused by Change= "CHG0040006" In the old UI (UI16) this would be achieved with sysparm suc...
I am trying to figure out why the Users are not being redirected to the SOW. I have used my PDI to setup the following scenario. 1. Created a group called SOW Users and granted the role of ITIL (the only role for this group)2. Added some users to...
Hi Guys, In the Service Operations Workspace, I need to remove the Fix Tasks tab in the Problem Management module.We have our own process for Problem and we do no need the Fix Tasks. I need to replace it with a list of approvers. Thank you in advanc...
The following is in Xanadu. I made a change to the Preferred Contact Source file which is a ux client script include file. After the change, I do the following: 1) Got to Service Operations Workspace2) Open the On Call Calendar3) Click on a user...
Hello, In Service Operation Workspace : in the lists, the search bar with the magnifying glass is no longer available for performing quick multiple searches, thus reducing the number of clicks for operators (as in classic back-office). In classic bac...
The ask from my Manager was to add Email to EM_Alerts from workspace. I added it to the table so the "compose email" shows up. Which if you go directly to the Alert non workspace it works. But when you try to send from the Alert you get the following...
I have been asked if you can switch around the Comments and WorkNote when you are in Service operations workspace (SOW) so Work notes (Private) is first
1. Open dashboard https://xxx.service-now.com/now/platform-analytics-workspace/dashboards/params/edit/true/tab-sys-id/28ddda7a2. Open dashboard details, you can view that we've added "service operations workspace" and "platform anlaytics workspace" t...
Hi All, i need to create "Create Normal Change" in service operation service-now, i need to create change from problem if below item need to copied Short Description (Problem Statement)DescriptionServiceService offering Config item there is OOTB ui a...
Hello everyone,We have a requirement regarding the Automated Work Assignment inbox notifications for the Service Operational Workspace.We would like to add a 'close' (x) option on the card for the Catalog Task record notification to close the notific...
