When using an Agent Assist Search Action on an open Interaction, specifically ones related to Catalog Items (Order, Submit, Request) I have a requirement that when the Catalog Item opens a commonly used variable is to be populated with the Opened for...
Hello! I'm looking to make changes to the Interaction form for our IT team and having trouble figuring out where I can go to implement these changes. I have pulled up the Form Section, and some of the fields from the Interaction table will show up, a...
Hi,Is there any documentation for SOW Washington ?What's difference between vancouver Washington ? tks a lot
I am creating an Action Assignment "Update Document Category" for attachment in Incident Table as a part of Service Operations Workspace.The Action Assignment is of type "Client Script" and the script is as belowfunction onClick(g_form) { var ga...
Hi there,Could you guide/ suggest me on how to add a dashboard to serviceoperationsworkspace landing page?Thank you.
I am planning to implement notification(alerts) in Service operation workspace for all ITIL users, these notification should stay for more than 7 days . Can i use INBOX for same ?
Hello,I successfully created a button in the list action that redirects to a pie chart report when "Pie Chart" is selected. I would like to achieve the same functionality for the "Bar Chart" option. Despite trying several methods, I haven't been suc...
Hello,Its my first time working with Workspaces. I'm working on Service operations workspace and my requirement is I need to add something like the below diagram. And if the dropdown toggle is changed to My grp work I should see requests and tasks as...
Hi,After enabling ITSM - Microsoft teams Integration with ServiceNow, Admins are able to perform action on "Start Microsoft Teams Chat" UI button in Service Operations Workspace (SOW) without any Issue but an ITIL user is unable to see the UI action ...
Hi Community,I want to remove 'Unattach' button from Agent Assist in Service Operations Workspace. I'm able to change the label from "Search Action Configuration" But I'm not able to see how it is configured and how to disable the "Unattach" action. ...
Hi All, I have configured the report/list in service operations workspace in a new landing page. When clicked on any record it is not opening in new tab or same tab, basically it should.i have created a list by using sc_task table and when i clicked ...
I am trying to redirect to incident form from a button called "create incident" and set some fields value through url link only . so this is the link I am using to redirect'incident.dosys_id=-1&sysparm_query=caller_id='+callerId+'%5Eu_call_id='+callI...
Hi, we have a requirement to add some additional information to a Boolean field on the task table. It is important for the users to know how this field works as it is related to some critical business processes. We do not want to have the field shown...
How to change primary and secondary tables in custom workspace
In SOW Activity, is it possible to add/include in SOW Activity for the following activities that have been performed by the Agent?When agent Associate Records from an IncidentWhen agent Add or Create Related Incident from an IncidentWhen agent Add or...
