When viewing a Walk-up Interaction in Service Operations Workspace I'd like to be able to see the Requester Information, just like I can when viewing an Interaction type of Phone in SOW. I would be fine with being able to not have a difference betwee...
We are using MS Edge and recently upgraded to Washington DC. Following the upgrade, one SOW user sees a returning 'Not found' tab within SOW which despite closing, keeps returning. If he selects it, it takes him to his dashboard but when selecting SO...
I used to create a customized declarative action assignment implemented as UXF Client Action in the action bar of a change request form to open the Risk Assessment modal. But it failed to work after instance upgraded to Xanadu. Then I tried to config...
After the Xanadu version, this screen started to appear every time I opened a task in a group list. Is there any way to customize this screen?
I'm trying to create a new widget to display any incident tasks (incident_task) that have been created and currently unassigned then add the widget under the Overview section of the Service Operations Workspace landing page. I've looked up a lot of d...
Hi Community, I've migrated a dashboard from performance analytics to platform analytics so it can be used in SOW, the issue I have is that I cannot change any alignment settings of the dashboard, is there anyway to center the numbers on these widget...
On the Service operations workspace, after saving the interaction record, I need to be able to create specific case types. We have 4 case types. How can I achieve this?I found this article and tried but nothing happens when I click on the create case...
Hi all I currently have hyperlinks when cases/incidents are assigned out to engineer within notifications that take the engineer to the relevant tasks when opened.We have recently migrated to the CSM workspace so wanted to understand how I go about c...
Hi All, On the service operations workspace overview page we have "Widget Data Grid" which shows some records depending upon the table we have selected. In the screenshot below I have taken "Task Table". The default view in "Widget Data Grid" upon lo...
Im having trouble on getting the values of my Catalog Item Variables on the Calendar Report Component in my workspace where in i need to fill in the start date field the value of my variables but upon scrolling on the fields in the choices no variabl...
When Service Desk agents are taking inquiries from callers, there may be a situation where the caller does not yet exist. When using the Service Operations Workspace, the caller field pulls from the User table (sys_user). Our Service Desk agents uti...
When an RITM is logged we have a task for our L1 team that gets created in the workflow for that catalog item to assess the request and move it along. The assess task should be left with L1 and closed by them but alot of the team they are re-assignin...
Hi Community, I'm looking to create some links on a workspace dashboard to other dashboards but i'd like to open these within another workspace tab but cannot find anywhere to do this:so I've created the below as an example: and setting as an extern...
Good evening! I am currently helping to configure the Service Operations Workspace for our organization. To make it easier for the agents, I developed a UI action to create a user from the interaction if they do not exist. My script works fine to cr...
Hi All,could anyone help me out with this issue.List is not loading on service operation workspace after xanadu upgrade,I have checked ACL's as well.
