currently facing an issue with the Elasticsearch integration via Integration Launchpad in our ServiceNow instance. Despite configuring the polling interval correctly in the integration settings, it appears that the polling is either not occurring at the expected frequency or not happening at all. These logs are coming through mid servers.
Details:
- Integration Type: Elasticsearch via Integration Launchpad
- Issue: Polling does not seem to respect the configured interval
- Expected Behavior: Elasticsearch should be polled at the set interval to fetch updates
- Observed Behavior: No polling activity is detected, or it occurs at irregular intervals
- Steps Taken:
- Verified the polling interval configuration in the Integration Launchpad
- Checked the scheduled jobs and their execution logs
- Ensured that the integration is active and credentials are valid
Questions:
- Has anyone else experienced similar issues with polling intervals not being honored in Elasticsearch integrations?
- Are there any known limitations or additional configurations required for polling to work correctly?
- Is there a recommended way to debug or trace polling activity for Integration Launchpad-based integrations?
