I have a catalog item where all but one of the variables are hidden but I have them set to mandatory in various UI policies so they appear based on the user's selection on the first question. As they are hidden none the values were coming through to ...
Hi All,Category, Subcategory is not visible in the Service Operation Workspace but it is visible in the platform (the Service Operation view). I'm not sure what is the issue.Please help me in this.Thanks,Sam
Hi all !In Service Operation Workspace, when another collaborator modifies a record open on our side, we see a bar which is displayed at the top of the tab. Do you know if it is possible to modify the display criteria of this bar to, for example, en...
I have updated file SowIncidentLandingPageUtils. Service Desk Users see the new Data visualization But some ITIL user who is not in Service Desk group still see the OOB Data visualization.Does any one know why and how to make all itil user see the ne...
Where can I translate affected CIs Impacted services etc? The screenshot is part of the change form in the sow
Can we add google search on the sidebar of service operations workspace for incident tickets.Is there any OOB functionality available?
Hello Team,I have a requirement where i need to pull the ci information based upon Caller Ci,for this i did create a script include and client script to achieve but it only shows the CI name , want list view of CI based upon caller info. if (g_form.g...
Looking to find an option to add Database view to Service Operations Workspace. If anyone has any thoughts, it is much appreciated.
Hello, On change of service, Assignment group has to be autopopulated with Support group of that servicein Operation workspace.But Not able to call script include, No log message is printing. Any help is much appreciated.Thanks,Anusha.
i am able to see inbox for workspace when i click inbox the i want to see status and below options attaching the sample pic , how can i acheive this status configuration in inbox? but currently i can see like this where can i configure this status in...
NOW Assign Modal will open when clicking on "Reassign" or "Assign" from incident record information. "Assigned to" always read only. We only can change Assignment Group. Even through we change Assignment Grop, Assigned to still read only.How do we re...
Looking a way to provide the option for users to be able to 'pin' the Inbox in SOW or CSM Workspace so it's easier to see when a chat comes in.
In the platform, Edit button is on the Affected List. we can add affected CI to the incident. But Add / New button doesn't show on the incident Affected CIs in SOW. How to add "Add / Edit / New" button on the incident Affected CIs in SOW. The other r...
I have customized fields on Incident form. I have added those fields on Incident view sow_new_record. Client Script and UI policy works on those field in Incident form, but it doesn't work on the view sow_new_record. Incident default view is in scope...
Hi All, Hope you are doing well,I would like to know the steps to add an extra section highlighted in the screenshot below to the 'SCTASK' table on the Service Operations Workspace and have a field "Additional Comments" and "Activity" stream made pa...
