Alert generation in DEX
we installed and configured related setup for DEX in our servicenow instance and running well. Now we are looking for alert creation for that dex monitoring tool. Kindly help us to do with procedure.
Forum Posts
New /Add button in Related list action
Hello All, I am trying to create an Add button in the related list ( in this case, Incident and problem task), but not sure how I am not getting it right, Can I get some documentation around this, so I try it myself? I tried the same in related rec...
Some Fields are missing on Service Operation Workspace on KB Article Agent Assist
Hello Everyone, Need help on Agent Assist on SOW. After click on article in workspace(Agent Assist) showing only title and body(text) of the knowledge article. In addition, I need to add other fields. regards Mohammed Ghouse
Show gs.addInfo after record is closed
Hi, I'd like to be able to create an interaction and have a "Save & Close" UI action, so the agent does not have to close the record manually.I can get the auto closure of the record happening using g_aw.closeRecord(), but any attempt to show a confi...
UI Button on Service Operations Workspace
I have a problem, where the "New" Record UI action is not working for users from one of the groups but works perfectly fine for the others.When users are in the Service Operations Workspace, and viewing records in the list view. The "New" UI action,...
Resolved! How to remove a message from chat window in agent workspace
Hi Team, In a chat window users are presented with the message "Your expected wait time is about 1 minute" when they initiated a chat and choose to connect with live agent. We would like to remove the message, can anyone please let us know is there ...
Resolved! Service Operation Workspace
Hello, I have a question regarding Service Operations Workspace. "In the Service Operation workspace, the 'Open in UI Builder' button is not visible in the Configure Workspace record. However, in the Agent workspace, it is visible, and I can edit th...
To create KFT make the Comment Mandatory in Service Operations Workspace
Hi All,CanI have a requirement to make the 'Comment' box mandatory, when we mark the Helpful for an knowledge article as 'NO'. Currently, it is not mandatory. How can we achieve this?
How to hide the create functionality of Issue from Complaince Workspace ( Home, Issue Overview,List)
How to give create access create functionality of Issue from Compliance Workspace ( Home, Issue Overview, List) to particular role or only one group have access of creation?
Add dynamic filter to custom list in Service Operations Workspace
Hello ServiceNow Community, Could you please tell me if it is possible to add a dynamic filter to a customized list in Service Operations Workspace. I have created a new list to find all the interactions that have been made by users and I want to be ...
How to enable follow button for scoped application - Vancovuer
Hi All - We have recently upgraded to Vancouver and there is a follow button in all records. How to enable same feature for scoped application? Thanks!
How to extend the length of name of a new list in Service Operations Workspace?
Dear community, When creating a new list in Service Operations Workspace, list name is restricted to 40 chars. I'd like to extend it:I've tried to change it in sys_ux_my_list table and that actually allows me to go to the lists and set a longer title...
Agent Chat Short Description Context Variable
I am trying to update the short description of an interaction record with a pre-chat survey so that I can use it to route chats to certain queues. In the context of the survey I have short description, but the short description on the interaction rec...
Anyone setup eSignature with Service Operations Workspace (SOW)?
eSignature is currently setup and used with approvals for Change management. Everything works fine in native UI. The script code is not compatible with configurable workspaces such as Service Operations Workspace (SOW). Has anyone setup sEsig with ...
Resolved! SOW Form View hard to follow.
Good Morning, I have a visual issue I am trying to fix, and I cannot seem to find where it would be updated. Looking at any record within the SOW, all the form fields blend in with the background. This makes the form hard to read and update at a glan...
