On Call Rotation Setup - Start Time 9AM for rotation??

[vluz]

Hi

I need to setup an On Call schedule to a Group in Servicenow using the Service Operations Workspace
I need the rotation of primary on call agent to Happen on Mondays AT 09:00:00 AM - How can I achieve it ?

As per what I tried, the only way to make it happen is by editing the field "Rotation Start Time" on the cmn_rota_roster record - But this manual edition only happens thru the UI16 LIST view - not even in the form, which makes it hard for the users...

How can I achieve the same just using Service Operations Workspace?

This is how a schedule CORRECTLY configured to my requirements looks like (Configured using the workaround I mentioned)

[M Iftikhar]

Hi,
In ServiceNow, most of the detailed on-call configuration (like when the roster rotates) is handled from the schedule setup itself, not directly inside the Service Operations Workspace. The Workspace is more for viewing and working with the schedule once it’s already configured.

If you need a very specific rotation time (like every Monday at 9 AM), the recommendation is to adjust this in the main schedule configuration. Once the schedule is set up correctly there, the Workspace will reflect it for the agents.
Hope this helps!
Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Viper777]

If SN would add Rotation Start Time on the Members/Rotation panel within Shift configuration in the SOW, seems that would solve the problem.

SN has been hyping the SOW on-call functionality....and except for this issue, I think it is a vast improvement over the older on-call forms.

Unfortunately for us, our shifts transition at 8 AM so this issue makes it hard to transition.

Anyone know if resolving this is on the roadmap?