Email links to open in workspace rather than native

[Lee Coogan]

Hi all

I currently have hyperlinks when cases/incidents are assigned out to engineer within notifications that take the engineer to the relevant tasks when opened.

We have recently migrated to the CSM workspace so wanted to understand how I go about changing them hyperlinks so when they're opened, they take engineers to the task but within the workspace itself?

thanks

Lee

[Paul Curwen]

This post has the solution: 

https://www.servicenow.com/community/itsm-forum/email-notifications-incident-and-requests-links-to-a...

If you are using SOW use this: 

var link = gs.getProperty('glide.servlet.uri') + 'now/sow/record/' + current.getTableName() + '/' +current.getUniqueValue() ;