Currently the Attach Option in Agent Assist adds a link of Knowledge Article in additional comments which is redirected to Backend.We want to change the redirection view of this link.Please suggest a way to achieve this.
Hi everyone, I need to ensure that whenever a user opens an Incident, Request, or similar ticket - the record always opens in SOW, not the classic UI.Right now, links opened from outside SOW still route to the classic view.What’s the best way to glob...
How to make Checkbox field label bold and red in Native UI and Service Portal. And also how to diplay same variable in catalog task and RITM form as bold and red color.
I want to be able to click on the "+" tab in SOW to create a new KB article, presenting users with the window to choose the knowledge base they want to add the article too. I'm seeking help with formatting the JSON. I can create an article in the def...
Hi folks,I need to create a filter in a List component. I’m calling a Script Include, and it works when I pass a fixed sys_id. However, I now need to retrieve the sys_id of the current record (the record the page is based on), but I haven’t been succ...
Hi everyone,I need a group/role of agents to:In SOW (Service Operations Workspace) or the Classic UI, only be able to see and manage the sc_req_items of a certain category.Using an ACL applied to the group/role, I can easily restrict visibility based...
Is there a way to hide the circled list action on the UX List. This UX list is on sc_req_item table.
Hi Please do you know how to remove the hyperlink from a column in a list view , in SOW List? thanks
Hi Community,I have a custom requirement in CSM and FSM Configurable Workspace where I’ve created a UI Action called "AI Summarization" on the Incident form. This UI Action works both in classic view and Workspace.The GlideAjax call returns an AI-gen...
I've been tasked with disabling the ability to update a Config Item in the SOW based on the name of the CI. So if somebody in the SOW, opens their nav, heads down to the CMDB section and chooses a CI list, then they should not be able to modify any C...
In the OOB action Validate Standard Change Proposal called by the flow Standard Change - Standard - Proposal, it declares var utils = new global.StdChangeUtils(); if (inputs.proposal.proposal_type != utils.PROPOSAL_TYPE_RETIRE) { var result...
The mehtods of g_form.getElement("field_name"); and field.setAttribute('placeholder', "hint for the field"); in onLoad client script work well for Core UI, but why this doesn't work for Service Operations Workspace? What are the correct methods to b...
Hi all,In Service Operation Workspace, when I search and get RITM results, the table shows the Name / Catalog Item as the title. I want it to show the Short Description instead.Is there a way to configure this or override the title field in the searc...
I have a number of record lists defined in my 'Default Lists' in Service Operations WorkspaceWhen I use the link icon '' to copy a link to this view and use the link.It opens in the 'My Lists' frame rather than in the Default Lists' frame. It has the...
I’m working on enabling Agent Assist in a custom workspace for one of our tables. Here’s what I’ve done so far:Created a new record in cxs_table_config (Table Configuration) for my custom table.The configuration is for Knowledge Articles.After this, ...
