Error - Unable to locate sn_hr_core_task 'sys_id' for inbound email processing

[Sowbarnika S2]

Hi,

I’m encountering the error “Unable to locate sn_hr_core_task ‘sys_id’ for inbound email processing” when an external user replies to HR task emails. In some cases, the reply is being attached to the HR task which is sent by the same external user. This issue occurs only with certain HR tasks, and I’m unsure why it doesn’t affect all of them. 

I’ve reviewed several community articles on this topic, but none have helped resolve the issue.
https://www.servicenow.com/community/hrsd-forum/unable-to-locate-sn-hr-core-case/m-p/1290530
https://www.servicenow.com/community/hrsd-forum/unable-to-locate-sn-hr-core-case-for-inbound-email-p...
https://www.servicenow.com/community/hrsd-forum/unable-to-locate-sn-hr-core-task-sysid-for-inbound-e...

[Sowbarnika S2]

Hi @Ankur Bawiskar , The user is an external user (Guest) , doesn't belong to the servicenow system. Also as I mentioned, the same user's reply is taken into HR task A but not to HR task B. What would be the reason

[Ankur Bawiskar]

@Sowbarnika S2 

any access control is restricting?

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