Create Incident UI button not redireting to a New page which is OOTB

[Sachithananda 1]

I have created a copy of OOTB UI action "Create Incident" from Interaction table to add some mapping changes

OOTB:-

But now incidents created from interaction are not opened in new tab as it is ootb. Agent ahs to go to the Related list.

After creation of copy of UI action and deactivating old

[Ankur Bawiskar]

@Sachithananda 1 

so you disabled the OOTB button and created new one?

Did you follow all the steps to copy?

Your 2nd point is not clear.

what you expect and what's happening now?

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[Ankur Bawiskar]

@Sachithananda 1 

Since you will be anyhow disabling the OOTB UI action, why to create new one?

Why not make changes to OOTB one only?

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[Sachithananda 1]

OOTB contact type was not getting mapped to newly created incident from interaction, so created a copy of the OOTB one added this line of code and deactivated OOTB UI action.

[Ankur Bawiskar]

@Sachithananda 1 

why not update the OOTB UI action itself?

something like this see below

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