Getting Issue in Service operational workspace

[UpendraC]

Hi i am facing this issue when all users including admin open RITM & catalog task in SOW -  'Read operation on table 'sn_hr_core_case' from scope 'Global' was denied. The application 'Global' must declare a cross scope access privilege. Please contact the application admin to update their access requests.' Grateful if anyone helps on this issue. Thanks.

[AnkaRaoB]

Hi @UpendraC ,

This issue occurs because Service Operations Workspace (SOW) runs in the Global scope and attempts to read the sn_hr_core_case table, which belongs to the HR Service Delivery scoped application. Cross-scope access is restricted by default, and admin users do not bypass scope security, which is why all users encounter this error.

Add a Cross-Scope Access privilege to allow the Global scope to read the HR Case table:

• Source scope: Global
• Target scope: sn_hr_core
• Target name: sn_hr_core_case
• Operation: Read
• Status: Allowed

Once this privilege is added, Service Operations Workspace will be able to read the table, and RITM and Catalog Task records will open without errors.

This is a safe and supported approach, as ACLs still control who can actually view HR data.

 If this response helps you solve the issue, please mark it as the Accepted Solution.

[UpendraC]

I got this error message 

[AnkaRaoB]

Hi @UpendraC ,

try this

Create the Cross-Scope Access from the HR app

You must create the privilege from the HR scoped application context.

Steps

1. Open Application Picker

2. Switch to HR Service Delivery (or sn_hr_core)

3. Navigate to:
   System Applications → Cross-Scope Access

4. Click New

5. Configure:

   • Source scope: Global

   • Target scope: sn_hr_core

   • Target name: sn_hr_core_case

   • Operation: Read

   • Status: Allowed

6. Save

 test again.

[Likithsai]

i switched to sn_hr_core but see the source because of application scope