Hide paper clip icon in service operations workspace when group is abc

[NikhilEtikala]

Hello community,
I have  a requirement to hide paperclip icon (attachment icon) in the sidebar when assignment group is abc in the service operations workspace.Can you please help me how to do it as it is ootb workspace. Thanks!

[Dinesh Chilaka]

@NikhilEtikala ,

Which table records are you trying to hide that paper clip in SOW?

Thanks,

Dinesh

[NikhilEtikala]

It is incident table

[Dinesh Chilaka · Accepted solution]

@NikhilEtikala ,

Open the table named as UX Screens (sys_ux_screen) .

In that table, open the record with sys_id as 4bd685bc43b47110cc25ff53e9b8f27c.

In that record you can see the field called Screen Condition as follows

OOB some conditions present in that Screen Condition field that is 

controller.sowrecordctrl.inputs.inputTable!=sys_template^controller.sowrecordctrl.inputs.inputTable!=sn_occ_custom_alert^controller.sowrecordctrl.inputs.inputTable!=sn_occ_log_viewer_search^controller.sowrecordctrl.inputs.inputTable!=asmt_assessment_instance

just replace that value with the below value

controller.sowrecordctrl.inputs.inputTable!=sys_template^controller.sowrecordctrl.inputs.inputTable!=sn_occ_custom_alert^controller.sowrecordctrl.inputs.inputTable!=sn_occ_log_viewer_search^controller.sowrecordctrl.inputs.inputTable!=asmt_assessment_instance^controller.sowrecordctrl.inputs.inputTable!=incident^ORcontroller.record.form.fields.assignment_group.value!=287ee6fea9fe198100ada7950d0b1b73

In my above value replace group sys_id your group sys_id and save the form.
Now observe the difference in the Service Operations Workspace.
If my response helped, mark it as helpful and accept the solution.

Thanks,

Dinesh

[NikhilEtikala]

Thanks @Dinesh Chilaka . It is working