Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

How does one edit the start and end date for an on-call rotation in SOW?

Ron Legters
ServiceNow Employee

My customer has asked me to make these dates editable:

RonLegters_0-1744996486227.png

These are in SOW, Teams, Schedule, Edit Schedule, Members, then click the pen on the rotation:

RonLegters_1-1744996569500.png

I'm clear there's a reason they're not editable there, but I need to tell my customer how these dates *can* be edited. I'm not finding any documentation as to how to edit these dates once they're set. There is a video on the docs site that shows them as editable after creation, but I've not seem them editable anywhere else. 

I also know that we can edit these dates by going through the 'On-Call Schedules' menu in the nav, and I can tell them that - I just want to be sure there isn't a way to do this in SOW. 

 

0 REPLIES 0