How to add addition field in Record Information contextual sidebar for sc_task only in SOW

[Ssinha4]

Hi,

How to add addition field in Record Information contextual sidebar for sc_task only in SOW. I have followed many other articles but nothings working. I have added required field "opened_by" in UX form header but not working. I have checked UI builder too - Record Information - Catalog SNC but not sure how to update this for sc_task table only. Kindly help.

Thanks 

[Ankur Bawiskar · Accepted solution]

@Ssinha4 

check this

Service Operations Workspace - How to modify the parameter on the "Record Information" section? 

I followed same article and was able to update field for RITM record information

Earlier: RITM shows this (3 fields) in record information State, Quantity and Due Date

I Created another script include in proper scope "Request Management for Service Operations Workspace" and removed due_date field

I called this script include in Data broker script

Output: RITM record information doesn't show due_date now

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ssinha4]

Hi @Ankur Bawiskar ,

I did the same for catalog task but getting empty Record information. 

[Ankur Bawiskar]

@Ssinha4 

go to this record and add field in related list and try if it works

https://instanceName.service-now.com/nav_to.do?uri=sys_aw_form_header.do?sys_id=9694c97fc7c230105a06a1e603c260f3

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ssinha4]

In form header the required field was already added. Still empty record.