How to add Recommendations in Catalog Task on Service Operations Workspace

[_Yash24]

Hi,

I want to add Recommendations for Catalog task on Service Operations Workspace.

Its already added to Incidents, Interaction etc., please see below screenshot.

Same way I want it to be added on Catalog task.

Can someone help me with the steps to configure this?

Thanks

[Ankur Bawiskar]

@_Yash24 

see this article

Recommended Actions in the Side Panel of Workspace 

also this link

Configuring Recommended Actions 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@_Yash24 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[_Yash24]

Hi @Ankur Bawiskar 

I tried to create Context, rule and recommendation and resource generator same as Incident context but still I don't see Recommendation on SCTASK records on SOW. 

Search result recommended action mapping is also configured same as incident context.

Do we need to configure anything in UI Builder to make it visible on SOW?

Thanks