Remove or hide the "On-Call Schedule" page from the Service Operations Workspace (SOW)

[SiddeswaraJ]

I'm trying to remove or hide the "On-Call Schedule" page from the Service Operations Workspace (SOW) in my instance. The On-Call Scheduling plugin is active, but we no longer use it, and I want to prevent users from seeing or accessing it through the workspace.

So far, I have:

Checked the classic Application Menu — doesn't affect SOW.

Looked into tables like sys_ux_app_menu_item and sys_ux_application — no luck.

Explored UI Builder, but I can't find a clear way to remove or disable the "On-Call Schedule" navigation item.

[Ankur Bawiskar]

@SiddeswaraJ 

share screenshot where it's showing in SOW?

[Lynda1 · Accepted solution]

sys_ux_screen_type.LIST

Filter - Application = Service Operations Workspace Core

This is where the lists that appear in SOW on the right side are controlled

We do not use this feature, hoping this guides you to accomplish your goal