Hi Community,I want to remove 'Unattach' button from Agent Assist in Service Operations Workspace. I'm able to change the label from "Search Action Configuration" But I'm not able to see how it is configured and how to disable the "Unattach" action. ...
Hi All, I have configured the report/list in service operations workspace in a new landing page. When clicked on any record it is not opening in new tab or same tab, basically it should.i have created a list by using sc_task table and when i clicked ...
I am trying to redirect to incident form from a button called "create incident" and set some fields value through url link only . so this is the link I am using to redirect'incident.dosys_id=-1&sysparm_query=caller_id='+callerId+'%5Eu_call_id='+callI...
Hi, we have a requirement to add some additional information to a Boolean field on the task table. It is important for the users to know how this field works as it is related to some critical business processes. We do not want to have the field shown...
How to change primary and secondary tables in custom workspace
In SOW Activity, is it possible to add/include in SOW Activity for the following activities that have been performed by the Agent?When agent Associate Records from an IncidentWhen agent Add or Create Related Incident from an IncidentWhen agent Add or...
Hello everyone So I was tinkering with the Service Operations Workspace visualizations and is it possible to have visualizations that only shows up when "Your Team's Work" is selected? Say I have 5 different visualizations when I select "Your Work" t...
I'm just starting my journey into PAD and playbooks and Service Operations Workspace. I've gotten to the point where I can create a process in PAD and I can see that it triggers fine and runs the first step in the process (automated ticket update) h...
How to customise left side bar of sow workspace.I want to move call button which is present on the banner of ServiceNow page to the left side bar of sow workspace.plz help
I want to add response template in contextual side panne in service operation workspace (next experience)
Hello, Does anyone know if the legacy agent workspace ribbons are compatible with the new service operations workspace or if SOW has something similar and has anyone implemented such a thing? Kind regards,Alex
Hello! We are working on migrating from Agent Workspace to SOW. Our Service Desk creates an Interaction record to capture data before then escalating that record to either an Incident or a Requested Item. The process is this: Agent open "New Interact...
How to add response template in contextual side bar in service operations workspace
Hi All, Does anyone know why I don't see the New option to create a new Action Assignment? Many ThanksEli
