How to add VR Dashboard as the default option in the IT Remediation workspace
How to add VR Dashboard as the default option in the IT Remediation workspace
Forum Posts
Trying to create UI Action/button within the Service Operations Workspace
Good evening! I am currently trying to a UI Action within the Service Operations workspace - ideally we want the button to appear within the Interaction Form/layout - if a user doesn't exist, we want to give them the ability to click a check boxing ...
Opened records on SOW
Hi, I have opened few records on the SOW yesterday. I remember closing it as the day ends. But when I open my browser today (new session) I am able to see those records already opened on my SOW. Is there a way to stop this or any KB article I can ref...
Adding Knowledge Base
Does anyone know how I can add the Knowledge base from the normal UI into Service Operations workspace. I have a request that be a big benefit to the users if they could have the KB without having to be in Agent Assist to look at and view the areas ...
My Lists on Service Operations Workspace should be visible to Particular Group.
Hello Everyone, Can anyone please help me on this requirement i.e., I would like to show below My Lists to Particular Assignment Group Members. Thanks in advance!!
When creating or editing knowledge in SOW, many warnings are displayed.
The warning message states, "Unable to identify the source of the Read operation on scope 'Employee Center Core' from scope 'Collaboration Services for Service Operations Workspace'. No Restricted Caller Access privilege records were created. The ope...
Link to filtered list in workspace
I am looking at generating a URL in a notification that will link a user to a filtered list of records in Workspace. For example a list of incidents where the caused by Change= "CHG0040006" In the old UI (UI16) this would be achieved with sysparm suc...
Resolved! Users not being redirected to SOW
I am trying to figure out why the Users are not being redirected to the SOW. I have used my PDI to setup the following scenario. 1. Created a group called SOW Users and granted the role of ITIL (the only role for this group)2. Added some users to...
SOW - How to remove the Fix Tasks tab in Problem?
Hi Guys, In the Service Operations Workspace, I need to remove the Fix Tasks tab in the Problem Management module.We have our own process for Problem and we do no need the Fix Tasks. I need to replace it with a list of approvers. Thank you in advanc...
ux client script include issue
The following is in Xanadu. I made a change to the Preferred Contact Source file which is a ux client script include file. After the change, I do the following: 1) Got to Service Operations Workspace2) Open the On Call Calendar3) Click on a user...
In Service Operation Workspace, Search bar is not available in the lists/pop-ups of reference fields
Hello, In Service Operation Workspace : in the lists, the search bar with the magnifying glass is no longer available for performing quick multiple searches, thus reducing the number of clicks for operators (as in classic back-office). In classic bac...
Help with Email Error on Agent Workspace
The ask from my Manager was to add Email to EM_Alerts from workspace. I added it to the table so the "compose email" shows up. Which if you go directly to the Alert non workspace it works. But when you try to send from the Alert you get the following...
Can you change the compose layout on Service Operations workspace?
I have been asked if you can switch around the Comments and WorkNote when you are in Service operations workspace (SOW) so Work notes (Private) is first
The dashboard is NOT visible in Service Operations Workspace even the dashboard visibility is added
1. Open dashboard https://xxx.service-now.com/now/platform-analytics-workspace/dashboards/params/edit/true/tab-sys-id/28ddda7a2. Open dashboard details, you can view that we've added "service operations workspace" and "platform anlaytics workspace" t...
"Create Normal Change" in service operation workspace
Hi All, i need to create "Create Normal Change" in service operation service-now, i need to create change from problem if below item need to copied Short Description (Problem Statement)DescriptionServiceService offering Config item there is OOTB ui a...
