I have multiple UI Actions created on Interaction Table. In Agent Workspace, these UI actions are arranged based on order, whereas in ServiceOpeartions Workspace it is arranged in random order and not based on the order mentioned in the UI Action Ite...
Hi,We want to show the OOB declarative action for "Resolve" on the new Incident form. This button is available on the submitted incident record but not on the new incident record. I tried adding condition here(please see screenshot below) but it does...
Hello Team,I created list on workspace for case records from sn_slm_case table. I created customize view (S2P Workspace Mgmt) to display columns according with customer requirements. Now, the Customer want to change labels of columns visible on abov...
We have created action group in Azure and webhook endpoint in ServiceNow. When alert is created azure side is working fine but the webhook endpoint we are getting the below error. Kindly help us to resolve the issue. Error:-Emails from the webhook Se...
My requirement is that I want to set the default filter when the user load the page like the image below:When applying the code below in Filter default value script and get the id by using api.date like the image below, the default value is not displ...
Hi community, I have a custom record page for incidents, agent assist is available and it works fine but when it comes to opening knowledge articles, this action is done using the same page type, record default. I try to configure the "View Full Arti...
Hi Community, has anyone found the appropriate way to limit the ability to remove record creation on workspace? What I am being asked is to remove the ability to create a record from a workspace to enforce governance on record creation. My customer w...
I want to change the background color in the list view of the field -"number" in the incident at the application-service operation workspace.I want to modify the color of this field based on a specific condition. It changes the color only if the fiel...
When user first open SOW, the number of incidents are different between Donut view and card view on landing page.Donut view “Incident assigned to you” doesn’t include resolved incidents, but Card view and list view include resolved incidents. I made ...
Reassign button on the incident form and Data visulization. It doesn't popup reassign model when clicking on it. It doesn't work after I deployed SOW to production. I cannot find the difference between DEV and PRD. Where should I check? Please help! ...
why I can't able to edit or add the custom conditions on agent work space data visualization in -Vancouver release.
I have copied the ESCALATED donut from the High Priority Carousel to the standard MY WORK carousel, and while the donut works, it only populates the bottom view in LIST format and not GRID. I found documents about EVAM, but I do not understand how to...
We have configured the modules as follows in SOW but the highlighted modules are not visible to all the user and only visible to the admins. Please let us know how to check on this
Hi,I want to change the Agent's status to available when agent opens workspace automatically in inbox of service operations workspace instead of manually changing it.Thanks! @Ankur Bawiskar
Hello! I have been using the Microsoft Defender Endpoint plugin for the Security Incident Response application, I am using it to create IoC in the MDE.My question was if there is a way to change the status of the alerts that the MDE generates automat...
