Hello Experts, I am attempting to add an additional visualization to the Out-of-the-Box (OOB) Overview homepage. However, I am facing an issue where, upon clicking "View all," it lists all tickets, but when I click on the Donut visualization, there i...
Dear all, For Chat channel, I have configured Advanced Work Assignement with a queue set as external.This triggers a sublow and action that forward the routing request to my thrird party routing system.This third party system assign the work item to ...
Hey guys, I created Add button (UXF Client action) for Affected CI on the related list in the Service Operations Workspace based on the instructions from https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-action...
Hi, is there anyway to color the Chat incoming card in inbox of the agents for the VIP Users?Thank you!
Hello, I have a business requirement opening action plan library portal within CSM/FSM Configurable workspace. The same functionality as in "View Article" button when previewing the kb_knowledge record in the workspace. The thing is I need to have th...
Hi,We have a custom incident task table and this is displaying as expected in the Related Records tab. When a Task record is selected it displays a Record Page which is good however it is using a layout with the panel of Attachments on the RHS right ...
hi, i would like to make the workspaces menu visible. how do i do that?thanks.
Hi Team, My organization has recently implemented the agent workspace and I’m looking for learning materials to understand how to configure it. Could anyone please share any relevant resources? Thanks in advance, cheers !!
It gets confusing fast! Has anyone integrated the Shifts app in Teams with the Teams (manage all your teams and their on-call schedules from one place) feature in the Service Operations Workspace? If so, kindly advise level of effort and lessons lea...
As I'm new to ATF need help with below points.1. Is it possible to automate the incident/change/catalog and other module workflows in SOW workspace via ATF.2. As I'm trying to fetch the record, created in SOW workspace again, using the Open an existi...
Hi All, I am new to this community. We have recently deployed ServiceNow in our business and are still learning things. I have a query regarding Child cases and how ServiceNow reads them. Just for your information, we are using Case module and not th...
Hello,I want to know which item is the default Sort of the list by OOTB when i open the list table.
Currently my SOW of change request is showing 3D board. I want SOW change request type page to be display as the pic attached.I have already made "com.snc.change_management.change_model.type_compatibility " system property. In the default view its sh...
Hi All,I have already try to create the new agent assist icon in the side panel of service operations workspace but didn't work the configurations as expected Could anyone please provide the correct step by step process to create new agent assist ico...
My customer is not using 'Impact' in their Change processes, so they don't want to see it. I've removed the field from all the views of change_request, but it's still showing up on the 'Risk Details' card(?) in the Record Information - Change SNC pan...
