Component to use for Next Actions tab
Hi,I've added a tab for "Next Actions" (see screenshot), but I am not sure which component to use to show them. Any ideas?Many thanks.
Forum Posts
Resolved! How can I change the default number of search results in Agent assist in SOW
When I search in Agent Assist in SOW, only 10 cards are displayed. I would like to show all the results (at least 20 cards). The documentation states, 'the default number of search results is 10.' Is there a way to change this?https://www.servicenow...
Tabs in Overview page showing different pages in viewports
Hi Everyone , Has anyone come across this at some point of their life working with the SOW or the UI builder as I state . We want two tabs in the Overview sections on the landing page is SOW .One tab would have one set of widgets and the other tab wo...
Link direct to Survey
I'm trying to use the OOB Ticket Feedback survey and include a link to the survey from an email notification when a ticket has been resolved so I turned off sent notifications from the Ticket Feedback survey and included the link https://instance.ser...
Resolved! Using Dashboard as Homepage OR Service Operations Workspace
Our plan was to use the Service Operations Workspace landing page as the standard ITIL user homepage, but in a recent sneak preview of SOW, we've gotten feedback that some ITIL users would prefer to continue using their (custom) dashboard as their ho...
Resolved! Change from avatar to icon
Hi,How do I change the user avatar in activity in service operations workspace to show an icon instead?I want to have the icon like ootb instance.
Modify SOW Theme
hi,on the collaborate tab the + sign is very hard to read using the current theme (see screenshot).how can i edit the theme please?thanks.
Resolved! URL type field not showing in Service Operations workspace
I am trying to render a URL type field on SOW (Jira Link) but it simply does not show.... I am pretty sure this is a system limitation, I read some comment in other post but I can't find any official product documentation stating that. Thanks in adva...
Resolved! SOW catalog item/task variables are displaying differently than in classic UI
Hi all, We have quite a few catalog items and flows to handle them, some UI policies and client scripts to control what is displayed on the classic forms, where agents do their work. I'm looking into SOW for our service desk, and I've noticed that in...
sort incident list in SOW by created field
how can i make the incident list on the sow to be sorted as default by the created field?
When I click on tickets in workspace dashboard it should redirect to workspace view
When I enter in a dashboard in sow and i click on a ticket number I want to be redirected to see the ticket in sow view. Like when I click on the incident number to be redirected to the sow view (second screenshot).
Service Operation Workspace - error message is not expanded
Hi All, Is it possible to auto expand the error message on Service Operation Workspace ? i.e we want to avoid the show more option and instead display the entire error message. Thanks in Advance,Shilpa
Workspace - Progression bars instead of percentages
Hi,I have customized the Service Operations workspace and want to know if it is possible to show coloured progression bars when reporting lists on the task_SLA table? Currently it only shows a numbered output under the business elapsed percentage, wh...
OOB start a teams chat ui action is not working in Service operations workspace
The out of the box ui declarative action for teams chat is not working for incident in service operations workspace
Resolved! Will the ITSM Agent Workspace still be available after DEC 24 - Moving to Service Operations WS
Hey All! Will the ITSM Agent Workspace still be available after Dec 24? I understand it will no longer be supported, but I am just curious if it will be accessible. We are moving to Service Operations WS. Thank you in advance!
