Is it possible that I could set a different dashboard in the service ops workspace depending on which group a user is a part of? For example 1 team has a dashboard linked to service desk donuts and a different team has donuts more linked to managemen...
Hello Servicenow family, I've received a new requirement from the client related to service operations workspace. They would like Global search to be set as the default search option, even in Service operations workspace view ...
Hi guys, What would be the best way to show an agents status within the landing page of the SOW? Is it possible to have something saying 'your current status is ......'?
currently, when I click on attachment, I have the ability to select an option to encrypt the attachment on the normal platform but this is not available in SOW. any idea how to show the encrypt checkbox in SOW
Hey Folks, I have a requirement to hide the "email" choice value from the "Delivery Type" drop down on the Export button pop-up window in Configurable Workspace. Does anybody encountered/has an idea about this situation? if so, please share your in...
In the old UI, we created a custom formatter that showed all work notes and customer comments for all SCTASKs belonging to an RITM. We did this because notes are often missed, causing the fulfiller to do something or communicate something that creat...
I'm working on Service Operations Workspace (SOW) and I need to restrict 'Change Request' records from appearing and opening via the workspace's search bar. note:I do not want to restrict this in global search — only in the SOW workspace search bar.I...
Hello Community,Good Day!While working on a requirement mentioned in the SOW (Service Operation Workspace), I accidentally clicked on the "Close option" and now it is no longer visible in my view. Could someone please guide me on how to restore or r...
In the SOW, I'm submitting a catalog item from an Interaction. Once the catalog item is submitted, it is redirecting to the below status page. We are trying to update the Request status page in service operations workspace(SOW) I see the status is co...
Hi everyone ! I'm having a problem with the 'Edit' button in the SOW, highlighted in red in the screenshot below. The button isn't always available in lists, whether in 'Lists' or 'My Lists'.But I realize that with the admin role, it's guaranteed to ...
Hi, On Interaction record, I want to swap the "Create Request" and "Create Incident" button position on Service Operations Workspace, Please find attached screenshot.I changed order of both UI actions in sys_ui_action but it didn't work.I also tried ...
I want to change the text in this 2 place. How can i do that?In employee center
In live agent chat once a conversation has been initiated after a period of inactivity (150 seconds) the end user gets he following message:"The conversation is timing out, are you still there?"if no further response ( a further 240 seconds) the ch...
Hi allI have had a request to add a tab within the catalog task form within Service Operations Workspace. Where we currently have "Details" and "Related records", they would like a 3rd option/menu , "RITM Comments" (see attached for where they would ...