How to add the ADD button to the cases related list on problem record in serviceoperations workspace

[ramireddysa]

Hi Team,

Could you please help me with how to add the ADD button to the  cases related list on problem record in sow.?T

@Dr Atul G- LNG 

[Naveen20]

Try these 

steps:

1. Type sys_m2m.list in the application navigator and press Enter
2. Click New
3. Set From table = problem
4. Set To table = sn_customerservice_case
5. Click Create Many to Many
6. Add the new related list to the Problem form via Configure → Related Lists

This will give you the "Edit" button (slush bucket style) on the related list, which lets you associate existing Case records with a Problem record.

[smacleod]

This is not relevant as this ONLY works for the legacy/classic view. the SOW has NO easy menu to add a new option.

[Dr Atul G- LNG]

Hi @ramireddysa 

https://www.servicenow.com/community/service-operations-workspace/new-add-button-in-related-list-act...

https://www.servicenow.com/community/developer-articles/solved-workaround-for-quot-edit-quot-buttons...

[Ankur Bawiskar]

@ramireddysa 

For workspace the logic is based on Declarative action

check this link for how to add ADD button

Add Related list button on Workspace 

also check this

How to enable a Declarative Action in a Related List Declarative Actions in ServiceNow: The COMPLETE Guide

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