How to Set the Last Visited Dashboard as Default in Service Operations Workspace per user

[LivashanN]

Hi everyone,

I’m working with Service Operations Workspace and I’m trying to figure out how to set the last visited dashboard as the default view when a user returns to the workspace, as currently when they click the dashboard icon it defaults to the IT Agent Dashboard.

Ideally, I’d like the workspace to remember which dashboard a user accessed last and automatically load that one the next time they open it.

Based on some research i fund that there is no OOTB way to achieve this but you could potentially do the below:

• Create a User preferences to store the last visited dashboard.
• Create a separate  icon in Service Operations Workspace using UI builder.
• Create a redirect on UI builder custom icon using the preference to the last visited dashboard.

Has anyone implemented something like this or found a workaround? Any guidance or examples would be greatly appreciated!

[Ankur Bawiskar]

@LivashanN 

yes you will have to rely on a custom solution.

You can use the user preference based approach.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@LivashanN 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhuvan]

@LivashanN 

You can change default dashboard displayed in SOW workspace by following below,

Go to Service Operation Workspace Admin Center -> Overview -> Initial Setup -> Configure -> Tier 1/Tier 2 -> Donut Configurations -> Dashboard loaded on the Landing Page

Also check landing page redirections and see if it helps,

As you mentioned, it is possible to change dashboard settings based on user preferences and it would be an easier option than customizing it.

If this helped to answer your query, please accept the solution and close the thread.

Thanks,

Bhuvan

[LivashanN]

The above appears to set the homepage of Service Operations Workspace, i am tryin to set the default dashboard on the dashboard icon on the left as per below.