How to modify/edit service operation workspace ?

[prash4]

I have a requirement where need to add UI action in incident record page create a change dropdown.

there is a ui called convert inc to request in standard view, that action need to be added in workspace, here in the drop down of create change request.

[GlideFather]

Hi @prash4,

most likely it already exists, check the list of UI Actions on incident (eventually Task) table, search for "Create Change Request" and in that record, check for the Workspace tab and corresponding checkboxes

I found the out of the box for Incident table:

https://your-instance.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=1d850156230123001488dc1756bf6504 

[Ankur Bawiskar]

@prash4 

it's already available OOTB.

Seems somebody disabled it for workspace in your instance.

sys_ux_form_action

If my response helped please mark it correct and close the thread so that it benefits future readers.

[prash4]

Hi @Ankur Bawiskar 

i want to add another ui action convert "INC to REQ" to that create change request drop down 

[Ankur Bawiskar]

@prash4 

it's already available in workspace out of the box "Create Request"

If my response helped please mark it correct and close the thread so that it benefits future readers.