How to modify/edit service operation workspace ?

[prash4]

I have a requirement where need to add UI action in incident record page create a change dropdown.

there is a ui called convert inc to request in standard view, that action need to be added in workspace, here in the drop down of create change request.

[Shruti]

Hi,

1. Navigate to System definition -> UI actions. Make sure the workspace form button and format for configurable workspace is checked 

2. Navigate to Now experience framework -> Form action layout groups and filter by incident table

3. Add Convert incident to request UI action to the actions list

[prash4]

Hi @Shruti  , thank you for the detail explanation, i have added it but there is no action happening when clicked on it? do i need to add/create/write anything to it? 

[Shruti]

@prash4  Have you updated workspace client script?

[prash4]

Thank you @Shruti  it really helped me a lot, there are couple other requirements are there which i am currently working on service operation workspace which is completely new to me, could you help me achieve/complete the requirement

Requirement 1: In the service operation workspace - when a major incident is proposed, the impact should be changed to Everyone, the urgency should be changed to blocking critical business, and the priority should be changed to critical

Requirement 2: Interaction record - caller not found check box and functionality needs to be added. Free text fields for caller name, caller email, and caller phone number need to be present.

[Ankur Bawiskar]

@prash4 

you already have an OOTB button in workspace for this as per what I shared above.

Did you create a fresh one for your requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.