How to Resolve "No Content to Display" in Service Operation Workspace (SOW) Carousel?

[karolismick]

Hi everyone,

I’m currently working with the Service Operation Workspace (SOW) in ServiceNow, specifically on the /now/sow/home page. However, I’m encountering an issue where the workspace displays the message:

No content to display

(But there should be)

The issue persists. Has anyone else encountered this problem? If so, how did you resolve it? .

Thank you in advance for your help!

Best regards,

[Mark Manders]

Can you share the config of the landing page? You say 'there should be', but you haven't told us what you are expecting there and how you configured that. From this information alone, the answer is going to be 'you need to configure it correctly so it shows'. 

[karolismick]

Mark,

That's the thing, it wasn't configured, it happened after the upgrade to Xanadu and I can't locate the config file of the landing page.

(instance).service-now.com/now/sow/home 

I can't locate the config file for it, how would I do that?

[Mark Manders]

The landingpage is in the SOW Workspace and you can open it through the UI Builder.

[karolismick]

That's how it should look like , from Xanadu developers instance

Seems like the data is not even passed to the carousel in my instance. Which widget or configurations would have to be adjusted via where in order to fix the issue?