How to Restrict or hide Change Request from Service Operation Workspace

[riteshsingh]

Hello,

We want to restrict or hide change requests completely from the Service Operation Workspace. We have tried a couple of methods to hide or restrict change requests from the top search bar or make all the fields/buttons read-only but no luck. Please help to share the solution if you are aware.

Appreciate your help in advance.

[Harini17]

Hello,

There is no way to hide change request from Service Operations Workspace. Although you can write a read ACL with target "now.sow.create-change-request-page" and restrict the visibility only to admins.

[Aniket15]

@riteshsingh  there's no easy way to disable change request. one tricky way is on the record page variant add screen condition table!=change_request and disable all the list category for SOW change request in the table sys_ux_list_category so that it does not show up in SOW list menu.

Please mark my answer correct/helpful if it solves your problem.

Thanks

Aniket