How to Restrict or hide Change Request from Service Operation Workspace
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‎11-14-2023 02:09 PM
Hello,
We want to restrict or hide change requests completely from the Service Operation Workspace. We have tried a couple of methods to hide or restrict change requests from the top search bar or make all the fields/buttons read-only but no luck. Please help to share the solution if you are aware.
Appreciate your help in advance.
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‎04-17-2024 10:55 PM
Hello,
There is no way to hide change request from Service Operations Workspace. Although you can write a read ACL with target "now.sow.create-change-request-page" and restrict the visibility only to admins.
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‎04-18-2024 10:29 AM - edited ‎04-18-2024 10:43 AM
@riteshsingh there's no easy way to disable change request. one tricky way is on the record page variant add screen condition table!=change_request and disable all the list category for SOW change request in the table sys_ux_list_category so that it does not show up in SOW list menu.
Please mark my answer correct/helpful if it solves your problem.
Thanks
Aniket
