SOW : Button in related list don't work

[Karine_M]

Hi,

We have just installed the latest version of the “Service Operations Workspace ITOMS Apps” plugin on our dev instance and the buttons allowing you to add new items in the related records no longer work. They are present, the properties are similar to our other instances but when you click on the button nothing happens.
No changes other than updating the plugin have been made. Do you have any idea what could be the problem?

This button :

 

regards,

Karine

[PVJShareKnowled]

@Karine_M. Hello, Good day! 'Add' button is an UI action. Please open the ui action and enable the "Workspace form button" under 'Workspace tab. 

[Aniket15 · Accepted solution]

@Karine_M 

If this is an OOTB ADD button and you have not customized it open a case on HI. If this is customised, refer the below tutorial and doc to understand how declarative actions work and try to debug it.

reference you tube tutorial for ADD button

reference documentation for declarative actions

In my opinion the sys_ux_add_on_event_mapping is incorrect or missing for your case. but cannot confirm without debuggng, so please follow above resource and debug it

Please mark my answer helpful/correct if it helps you solve the problem.

Thanks

Aniket