How to show catalog item's Variable on Workspace List

Tran Nhan
Tera Contributor

Hi Everyone, 
I have a catalog item with a variable called "Is published". I want to show it on the Service Operation Workspace's List View. (sc_req_item) 

I know that this can be achieved in ITIL View and Report/Visualization via dot walking, but I'm having trouble doing it in the Service Operation Workspace's List View.

Please let me know if you have any solutions. See the attached image for reference
Thank you.

2 REPLIES 2

Khang Nguyen 1
Tera Contributor

I’m experiencing a similar issue. Please let me know if you find a solution.

Ankur Bawiskar
Tera Patron

@Tran Nhan 

The reason it works in native is you can play around with the list view on RITM table

Workspace lists are rendered using sys_ux_list and columns you configure there

I believe the only possible way is this

-> create a custom field on RITM table to hold that variable value

-> write business rule or flow logic to set that custom field when RITM is generated

-> then include that column when you configure sys_ux_list

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader