ITIL users unable see "Start Microsoft Teams Chat" UI button in SOW

king03 The
Tera Contributor

‎05-08-2024 08:35 AM

Hi,

After enabling ITSM - Microsoft teams Integration with ServiceNow, Admins are able to perform action on "Start Microsoft Teams Chat" UI button in Service Operations Workspace (SOW) without any Issue but an ITIL user is unable to see the UI action at all even though the user account has a valid Microsoft account associated with valid email updated in user account in servicenow. But has an ability to view and perform actions in default view by clicking on UI macro "Start Microsoft Teams Chat".

Note : user has sn_incident_read/write roles.

I appreciate sharing the resolution, if someone has already resolved the Issue.

Thanks in advance!

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2 REPLIES 2

Neeraj Modi1
Tera Contributor

‎07-03-2024 08:45 AM

Did you find the solution, I am stuck at the same place.

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M Shivani
Mega Sage
In response to Neeraj Modi1

Monday - last edited Monday

Hi @king03 The @Neeraj Modi1

 

Verify the below steps:

 

1) Enable Start Microsoft Teams Chat for workspace in ui action

2) It will not be visible if you are testing by impersonating as itil user.

 

Please mark it as helpful if it works for you!😊

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