How to visible 'My Work' section details in the Overview tab of Service Operation Workspace

[riddhi wasurkar]

Hello,
While loading the Service Operation Workspace 'My Work' section details in the Overview tab it is not visible. If we check the 'My Team's Work' Section, it will display the result. Again if we click on the 'My Work' section, it will display the result. 

Please find the below screenshots:

'My Work' section screenshot:

'My Team's Work' section screenshot:

Any help resolving the loading issue('My Work' section) would be greatly appreciated.

Thank You!

[Haseeb-Ahmed]

Hi @riddhi wasurkar ,

1. check if you have a custom variant for the overview subpage of the landing page.

2. below community article will guide you through the landing page implementation and customizations, you may refer to this to debug the issue.

https://www.servicenow.com/community/itsm-articles/configuration-activities-for-service-operations-w...

3. at a high level, the "donutConfig" state variable gets populated by "getVisualizationConfig" method in "SowIncidentLandingPageUtilsSNC", and gets used to populate donut data, so you may need to check if this getting populated or not.

Please accept the solution or give a thumbs up if it answers your query.

Thanks,
Haseeb Ahmed