I need to create UI action on the Incident List in service operation Workspace

[Deepika61]

Hi All,

Actually i have requirement that need to create  a Ui action "Next Incident" on the "Unassigned i group list"

• When I click on the Next Incident button from the "Unassigned in my Group" Incident List in the Service Operations Workspace,
• The next valid incident is assigned to me, following the logic of:
  • The Incident in the list which has the least remaining business time on it's In Progress response SLA,
  • If no Incidents have In Progress Response SLAs, then the Incident in the list which has the least remaining business time on it's Resolution SLA.

Please help me to achieve this

Thanks

Deepika

[Deepika61]

@Hemant Ch 

Thanks for the response

Is that Standard UI action or declarative List action needs to be create?

[Deepika61]

@Hemant Ch 

I tried this on declarative action Server script, but its shows this error