My requirement is to edit the Process flow Matter in the Service Operation WorkSpace for Change req
My requirement is to edit the Process flow Matter in the Service Operation WorkSpace for Change request,Thank you.
Forum Posts
Dashboard displays correctly in Japanese, but shows blank in English
Hello,I have created a Platform Analytics dashboard in ServiceNow.When I open the dashboard in the Japanese locale (ja), everything displays correctly.However, when I switch to the English locale (en), the dashboard appears blank and only shows “Add ...
Routing tickets to a group only if there is no available/active support using AWA
Hi Everyone,Is it possible to assign the ticket to the specific group only not to an agent if there is no Available agent using Advanced Work Assignment. If yes is there any documentation that can help me for this user case. Thanks in Advance
Adjust the Schedules On-call search filter
Does anyone know how to adjust the filter and what's displayed on the On-Call schedules search? Inactive groups are showing up in the list. Also, where is the script that's pulling up the default On-call schedule when the page is loaded. It's also ...
Resolved! SOW - email link redirect not working as expected
Issue:The System Properties to enable email link redirect to SOW for sow_users have been created and set to 'true' When a user with the role name 'sn_sow.sow_user' clicks on the link they are directed to the UI16 GUI not the SOW as expected. See the ...
In Workspace, how can I get the count of open main tabs and display
In Workspace, how can I get the count of open main tabs and display an alert message when the 9th tab is opened?
Service Operations Workspace instead List View?
Does anyone know if ServiceNow has officially announced that the List View will be deprecated (no further development) and that SOW will "replace" the List View (development on SOW only, not on the List View)?
Dynamic Translation not available in Activity Stream (Service Operations Workspace)
Dynamic Translation is enabled and configured in my instance, but it is not working inside the Activity Stream in Service Operations Workspace.But it is working in ESC portal and native UI.Does it require additional configuration/customization?
Where to find buttons displayed in Overview tab
Please does anybody know where are configuratoons to button displayed in Overview tab in Change record in Service operations workspace. I need to disable the NEW button,evenrually there is also a button "Add task" which I also want to disable. See t...
Learning Section in SOW
Hi,Can anyone please let me know more about the 'Learning Section' that is available in SOW - What is the purpose of this section? Where the data is being stored? Why we need this section in SOW? Is there a way we can customize this section as per m...
Coaching Assessments in SOW
Hi,Can anyone please provide more detail information about 'Coaching Assessments ' which is there in the right side bar -What is this use of? How I can leverage it and where the data will be stored? What is the use of this?
Details on My Performance Section on SOW
Hi,Can anyone please explain me 'My Performance' Section as per below screenshot and provide more insights like what is this? How it's useful? How is the data coming there?
Notification Redirection: How to Force Workspace View Instead of Classic Mode?
I want to generate a notification through the 'sys_notification' table, and I've successfully configured the trigger and content for the notification. However, upon clicking the notification, it currently redirects to the form in classic mode. My obj...
default ux form header
how to prevent default ux form header of itsm application getting applied to the form record in the another workspace in servicenow.can anyone help on this...
UI action that can associate current record to multiple records
I have a custom table where I am trying to implement a UI action to open a list pop up that allows user to add records that are related to the current record. How do i implement something like this? (refer to the picture)
