Hi everyone, In the ServiceNow Service Operation Workspace, how can we enable the Add / Remove buttons in the Related Records tab for Change Requests, so that agents (not just admins) can manage related records? The goal is to allow agents to easily...
Hi All,I’ve received a requirement related to the Alert table em_alert in the ServiceNow Workspace.In the list view, when an alert record is selected, the Edit button becomes active. Upon clicking it, a pop-up appears displaying some fields. The exp...
The functionality to add an approver works great....but I can't figure out how to actually trigger the approval. It just sits there in the "Not Yet Request" state. Any guidance on how to get the approval to actually trigger? Thanks!
The edit icon has been added to the service operation workspace after the Xanadu Patch 8 upgrade, and I would like to know how to hide it.
In my ServiceNow Workspace, I have a list page that includes a "New " button. I have also created a custom form page for incident creation.I would like to know how to redirect to the form page within the Workspace when they click on the "New" button
Hello! On the landing page of the Service Operations Workspace, there is a "widget data list" that sits underneath the dashboard. It presents the data from whichever report is clicked from the dashboard.I am trying to build a custom workspace for a t...
Hello How to add the info message below the process flow of change management in SOW platform?Is it possible by using client script or any other congratulations we need to do? Thank You!
I have Child Incidents in my related record, and in it I have two New buttons.Where can I edit them to remove one?In the UI Actions list, no action appears that is showing workspace.
Anyone have experience with Playbook Questionnaires in Service Operations Workspace and restricting a Date question to a future date? Want to ensure users are prevented from selecting a prior date. Client Scripts and UI Policies aren't the right sol...
HiI've created a document template on incident table.var recordId = 'a9a16740c61122760004fe9095b7ddca';(problem sys_id)var documentTemplateId = '50e6c385db175e10727ee7dcd39619f2';var pdfName = 'INC_Template.pdf';new sn_doc.GenerateDocumentAPI().gener...
In Service Portal Order Guide, how can I disable the Submit button until all selected items have fully loaded or are completely picked.I want to prevent users from submitting the form before the latest item selections are fully processed, if it's not...
Hello Everyone, I have a requirement to make all fields and UI actions read-only in the preview popup of a reference field for a specific catalog item on the Service Portal. This should not affect other catalog items. Let's say I have a reference fie...
Hi community,How are we supposed to approach development and configurations within Service Operations Workspace (SOW)? Currently, we're losing changes we've made to SOW pages. Since we're not allowed to modify the original page records, any updates f...
Hi, I want to add Recommendations for Catalog task on Service Operations Workspace.Its already added to Incidents, Interaction etc., please see below screenshot. Same way I want it to be added on Catalog task.Can someone help me with the steps to con...
I'm trying to remove or hide the "On-Call Schedule" page from the Service Operations Workspace (SOW) in my instance. The On-Call Scheduling plugin is active, but we no longer use it, and I want to prevent users from seeing or accessing it through the...
