Hi everyone,I’m facing an issue in the CSM Workspace related to group display when using the grouping by cell option.In the default list view, all 22 groups are displayed correctly, including the (empty) group. In the Workspace, the counter shows 21 ...
I am going to this link https://info.servicenow.com/LiveOnServiceNow-ITSM?cid=losn:com and I am checking the box for Service Operations Workspace Academy (Monthly Webinars) and filling out the form and submitting it. It goes to the next page that sa...
Compose email having attachments but those attachments are not listed in attachments related list in workspace Kindly someone help with what is issue here Thankyou
Hello All,I want to understand which property or what configuration makes the itil users to land on Service operation workspace i want to understand this.@Ankur Bawiskar any idea?Regards,Debasis
Hello All, I want to understand which property or what configuration makes the itil users to land on Service operation workspace i want to understand this.@Ankur Bawiskar any idea?
Hello Where i can update the list layout for this?@Ankur Bawiskar any idea on this?Regards,Debasis
In platform analytics, when I click on a visualization it opens the list view in a new tab. However, in SOW for the same data visualization, it will have the list appear below the visualization. I tried changing the chart interaction action to Go to ...
We are trying to remove Visibility of the new button on the interactions list as per the attached screenshot for a specific role, i have tried checking the UI action as well as the declarative actions as SOW uses declarative actions but could not see...
OOB, Guidance: Copy resolution, will copy resolution notes and resolve incident. The action maps to a subflow: Copy resolution. In this subflow, it just set Parent Incident and Close notes. It doesn't set state to resolved. But actually it changes st...
Hi Team, I need to hide all the top case form buttons and contextual side bar attachment from HR agent workspace based on users assignment group. if user be not be the part of any case assignment then only the button and attachment should not be visi...
Hello! I've added a new tab to the "SOW - Record tabs right" page collection. It loads and renders perfectly. I've got it against a view that shows just the fields I want and it shows all the data that is available from the record.Unfortunately when ...
I'm trying to adjust form/record section attributes manually with JSON (see image below) for Incident, Problem, Change, etc. and cannot find this. Can someone point me in the right direction?
Hi all, Is there a possibility to add work instructions in the SOW ? Can you please advise? Thanks,Valentin
I've tried the declarative action suggestion mentioned here, and either it doesn't work or I can't find the right variation being used (have tried all I can find). I need to hide this button in SOW:
Hi Team,I’ve created a custom workspace, but I’m noticing an issue with the search behavior. When I click on the Exact match label, the case record does not open. However, if I click on View results, the record opens as expected.Could you please help...
