Hi, I copied the code from Incidents assigned to you + unassigned incidentsto URs assigned to you + unassigned URs. (see screenshot 1). Screenshot 2 shows the donuts are being populated, but when I click on them I'm not getting the list of data below...
Hi,When clicking the resolve button, it is coming up with a close code. I would like to replace the code with a custom resolution code. What is the easiest way to achieve this?Many thanks!
Hi All, I’ve added a filter on the Operator Workspace dashboard and saved it. It is now available in the Operations Workspace View (noc_user_view) table, under Event Management > Operator Workspace Views.Now, based on the filter, I want to display th...
Hello, I want to set background color to the caller field if the caller is vip in list view in service operations workspace.how to do that ? Thanks
Howdy! Looking to have similar functionality in CSM/FSM Workspace replicated in SOW where the agent can create a case via an interaction. I turned on the case type interceptor functionality for creating cases from an interaction in CSM/FSM Workspace ...
Any tips & tricks for NLQ (Natural Language Query) searching of list field types?
We have tickets where there's information added as either additional comments or work notes like a PO number for example. When you search for example a PO number you get no results how do you factor in comments and work notes into your search config?
Hi All, We are trying to find the solution for limiting the tables you can search in Service Operations Workspace. Is there any setting available ? Thank YouBest Regards,Namrata Jain
hi,please see my attached screenshot - i would like to add a new tab with "next actions" info. what is the easiest way to accomplish this?many thanks!
Sorry, noob to UI Builder here. Announcements are showing (announcements-snc.png) for the Service desk landing page SNC. But as soon as I create a variant (announcements-variant.png) I just get black boxes saying "no page collection added yet". How d...
I am having with a custom UI Action that was initially created with the label 'Generate IS Incident Report', and then later changed to 'Generate Security Incident Report'. Issue is that the change as reflected in the back end, but for some reason, it...
Hi All, How to know that end user is using new "Service Operations Workspace" and not the legacy version? Thanks.
hi, on the tier 1 landing page editor, announcements are showing (ann1.png). but when i preview or open url path it says No content available. (ann2.png)any ideas please?
On amazon checkout, when trying to add a dropship address, the form is trying to validate the street address. It does not prevent users from entering a value. So we want the type of the field to be changed to Text.
I have a requirement to add the clear_field_icon (the red x) to reference fields on the workspace.This icon is available in the normal view of the form, but not in the workspace view of the form.How would I add this icon and functionality to the work...
