In SOW, how to add action for a button

[Naga jyothi sri]

Hi,

While I open RITM, in related list , i want to create new catalog task. 'New' button is displayed but no action for it. How to add action to that button. Also, when I create sctask in native page, in SOW it has added in tasks(actually it has to be added in catalog task right). Where buttons data will be available?. Can anyone provide me info on this.

Adding images for reference.

Thank you,

Jyothi

[Tejas1018]

To add a button action in a record in ServiceNow, first, go to the record's editing page. Then, find where you want the button and add it there. After adding the button, decide what it should do when clicked. This might involve writing instructions for the computer to follow, like updating information or starting a process. Depending on what you want the button to do, you might need to write a set of instructions, either for the computer to follow immediately (client-side) or for the server to execute (server-side). Finally, try clicking the button to make sure it works as intended. If you're unsure about any step, it's always okay to ask for help from someone who knows more about the system or your administrator.

[Haseeb-Ahmed]

Hi @Naga jyothi sri ,

I see new button on "catalog tasks" related list is working OOTB instance.

you may review the below record in your instance which is responsible for New DA implementation.

"yourinstance/sys_declarative_action_assignment.do?sys_id=ebae1eb773c230103e366238edf6a725&sysparm_view=list_action&sysparm_domain=null&sysparm_domain_scope=null&sysparm_record_row=3&sysparm_record_rows=4&sysparm_record_list=labelCONTAINSnew%5etableSTARTSWITHglobal%5etable%3dglobal%5emodel%3dd91731a9534723003eddddeeff7b121c%5emodel%3dd91731a9534723003eddddeeff7b121c%5eORDERBYorder"

Please accept the solution or give a thumbs up if it answers your query.

Thanks,
Haseeb Ahmed

[Simran Gadodiya]

Hi @Naga jyothi sri 
Please check UI action "New" for catalog task. You can edit that UI action will be reflected here.
Thanks.
Mark this as helpful and correct if this works for you.